Customer Relationship Service
Resume:
CONTACT
DALLAS, TEXAS *****
***************@*****.***
PROFESSIONAL
SUMMARY
Accomplished Deputy Manager with a
robust tenure at State Bank of India,
largest public sector Bank of India,
adept in operations management and
customer relationship management.
Spearheaded branch banking,
enhancing customer satisfaction and
loyalty. Achieved success in increasing
sales and profits, resolving customer
complaints, and overseeing staff.
Committed to providing exceptional
customer service and operational
compliance.
SKILLS
■ Operations Management
Customer Relationship
Management
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■ Problem Solving
■ Product and service knowledge
■ Retail Operations
■ Compliance understanding
Customer Relationship
Management (CRM)
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■ Microsoft office
LANGUAGES
English
Fluent
■
Hindi
Fluent
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PRIYANKA RANA
BANKER
EXPERIENCE
Dy. Manager (Bank Accountant& Service Manager) State Bank of India - Agra, India
07/2020 - 11/2021
Managed the branch banking need of the customers & entire branch cash handling. Took care of the branch day to day cash needs (deposits & withdrawal at the cash counter as well as replenishing the on site branch ATM).
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Sourced, opened and processed new Savings account for retail customers and current account for business customers.
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Ensured Branch met all the cross selling targets by tapping on all the possible leads and converting the customers.
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Sourced, processed & maintained personal segment loans viz. Personal loan, car loan, gold loan etc. to salaried customers and agriculture loans to farmers & rural customers.
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Promoted the adoption and usage of digital channel platform among retail banking users by demonstrating the key benefits of various features and conveniences.
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Assistant Manager State Bank of India - Delhi, India 05/2018 - 06/2020
Assisted clients with their banking needs, including opening and closing accounts, depositing and withdrawing funds, applying for loans and credit cards.
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Worked in Trade finance & FOREX department of the SME branch and helped Export / Import business clients with their banking needs viz. Bank Guarantees, Letter of credit, foreign remittances etc.
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Stayed up-to-date with industry trends and changes in banking regulations, and attended training sessions and seminars as required.
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Worked collaboratively with other team members to ensure that the bank branch is providing excellent customer service and meeting its business objectives.
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Customer Associate State Bank of India - Delhi, India 12/2012 - 04/2018
Worked in the General Manager's secretariat of India's largest public sector bank under BOPM (Business Operations Performance Monitoring) department overlooking Branch Audit Department.
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Studied various Audit reports of the branches and presented the synopsis of the Audit reports to the higher management & ensured timely compliance of the Audit observations.
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Arranged various Seminars for the branch managers of the poorly audit rated bank branches and helped them prepare for upcoming audits.
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Conducted & organized Monthly Structured and P-review meetings at the Circle level of the Bank. Prepared and compiled various power point presentations related to different business & operational areas.
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EDUCATION
Post Graduate Diploma: Banking & Finance
Symbiosis Centre for Distance Learning - PUNE, INDIA, 08/2016 Bachelor of Science (B.S.): Physics (Hons)
Hansraj College, University of Delhi - Delhi, India, 07/2012 CERTIFICATIONS
Junior Associate of the Indian Institute of the Bankers (JAIIB) Certified Associate of Indian Institute of Bankers (CAIIB) CORPORATE AGENTS GENERAL (GENERAL INSURANCE)
CORPORATE AGENT (COMPOSITE)
NISM SERIES V-A Mutual Fund Distributors Certification ADDITIONAL INFORMATION
During college years (2009-2012) founded a Non profit trust named DISHA based in Gannaur (Haryana, India) with like minded people from the surrounding community. Under the trust, we started a free school named UDAAN which works in the field of alternative education for the kids coming from underpriviledged section of the society. School is successfully running with more than 200 students and increasing every year. I now contribute and fund yearly education of one student at the school and hold position in the advisory board of the trust.
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