Customer Service Representative

Jonathan M. McBratney

***** ****** ****** *** *-*02, Bonner Springs, KS 66012, 913-***-****

*************@*****.***

Qualifications

● Self motivated learner; acquires new skills and information quickly

● Positive and strong leadership skills to include problem solving, communication, and task completion

● Goal-oriented; easily sets and achieves goals

● Team player; works well independently as well as part of a team of other employees and management

● Dependable; able to work with minimal supervision, excellent attendance and dedication

● Customer service-oriented; strong interpersonal skills provides quality customer relations Employment Experience

2021-2024 GoodWill Industries, Bonner Springs, KS

Customer Service Representative, management of donated goods drop off 2018-2021 Buhr Property Management & Creative Solutions, Lawrence, KS Customer Service, Pick up & client delivery of landscaping materials 2016-2018 Chemtron Railway Products, Kansas City, MO Mobile Welding Supervisor

● Traveled with crew around the United States to perform quality welding maintenance and repair of railroad tracks to ensure the safety of train travel for all of the major Railroad companies.

● Trained new employees with on the job instruction and supervision of welding practices.

● Completed post job summary paperwork to describe various job details.

● Managed and maintained a petty cash fund for travel.

● Communicated with crew and upper management regarding job progress to meet goals of completion. 2016-2017 GMK Services, Shawnee Mission, KS

Restaurant Oven & Hood Exhaust Cleaning Crew Member

● Served restaurants in Kansas City, KS, MO, and surrounding areas, traveled to locations and performed routine cleaning maintenance on oven hoods and exhaust systems. 2015-2016 Ya Yah’s Euro Bistro Leawood, KS

First Cook Line Prep

● Promoted a positive working environment with teammates.

● Prepared food items according to Ya Yah’s expectations of excellence, while ensuring a sense of urgency with all tasks promoting a safe, sanitized working environment. 2003-2005 Redwood Inn, Westwood, KS

Restaurant Kitchen Manager

● Observed workers in the daily operation of the kitchen, monitored methods of food preparation, portioning, cooking, garnishing and timeliness of food preparation. Maintained inventory control procedures by reviewing upcoming menus and requisitioning food and supplies.

● Responded quickly to guest requests in a friendly manner, ensuring guest satisfaction.

● Recruited and trained staff using company hiring standards checklist and ratings scale.

● Ensured kitchen cleanliness and sanitary procedures were followed to maintain compliance with all federal,

provincial and municipal laws.

Education

Diploma, 1996 Shawnee Mission North High School Shawnee Mission, KS References Excellent references available upon request.

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