Property Manager Customer Service
Resume:
Amy Lewis-Milliken
Tavares, FL *****
********@*****.***
To obtain a position with a Company where I can utilize my Management, Accounting and Customer Service knowledge and extend my career.
Authorized to work in the US for any employer
Work Experience
Asst. General Manager & Property Manager
Equity Lifestyle Properties - Leesburg, FL
April 2019 to March 2021
Maintain Budget and forecast for future capital improvements for upcoming 5 years while focusing on NOI Customer Service/ Sales of new and preowned homes.
• Troubleshoot past debts with vendors to delete collection accounts and maintain a positive relationship including negotiating costs.
• Hiring and termination of employees to include initial hiring requirements for Human resources including initial training of programs.
• Scheduling & Set up of Resident Relations Functions within budget.
• Budget Variance Reports
• Accounts Payable and Receiving on a weekly, monthly basis to ensure on time payments
• Marketing to local vendors and community events
• Leasing- exceeded all budgeted amounts for 2019 thru 2021
• Ownership negotiations and all communications
Multi-Site Property Manager/Regional Manager
American Apartment Management Company, Inc
2009 to January 2015
Oversee 9 Employees and run daily operations for a 168 Unit Tax Credit Family Property & 138 Unit Tax Credit Elderly property operations
• Increased Rents to Maximum Allowable within 6 months
• Increased occupancy and revenue over 15% in 90 days, and maintain a 94% average at both sites
• Ownership meetings with non profit organizations to coordinate project fundraisers & marketing ideas projected & scheduled.
• Paycom and ADP experience with entering time and vacation time for employees, also monitored Overtime to eliminate overtime while maintaining asset and controlling budgeted expenses.
• PTO (vacation days) tracking per employee and either approval or denials
• Contract Negotiations/ Reviews, Contract packages submissions
• Budget forecast and projects on an annual basis
• Troubleshoot past debt with vendors to delete collection accounts
• Hiring and termination of employees to ensure that the site is well maintained
• Scheduling Resident Relations Functions on a monthly basis
• Budget Variance Reports on a monthly basis to keep track of monthly spending by all
• Yardi Classic, Yardi Voyager, Onesite, MRI, Microsoft Office including Word, Excel, Outlook, ADP, Paycom, Avid Bill computer experience
• Accounts Payable and Receiving on a weekly, monthly basis to ensure we remain within budget. Regional Property Manager over South Carolina, Florida & Georgia American Apartment Management Company, Inc - Carolina, Florida May 2009 to January 2013
Currently overseeing the daily operations of 6 Tax Credit, 1 Bond, 1 Conventional and 2 HUD properties
• Grant Writing to increase profits for asset & non profit ownerships while maintaining property to the highest standard.
• Troubleshoot bad debt relations with vendors, over $350k owed back invoices from 2 years, cleared all accounts within 6 months and started new credit lines with new and existing vendors
• Visited Properties on a weekly basis, to maintain property operations including staff issues.
• Accounts Payable and Receiving on a weekly, monthly basis to ensure on time payments while adhering to budget
• Budget Completion and Annual Budget Analysis and Forecasting
• Maintaining strong communication with onsite staffs & ownership
• Marketing strategies including events, fundraisers or corporate events.
• Payroll entry and reconciliation with any upcoming budgeted increases
• Contract Negotiations/ Reviews with staff & ownership.
• Hiring and employee terminations.
• Extended training to employees to ensure properties are consistent with all State & Local laws including company Policies and Procedures and any changes.;
• MOR/REAC Inspections-with a record of all 90% or above.
• Hosted Quarterly Manager Meetings and training sessions for all site employees. Regional Property Manager over Florida
ACI, Inc
June 2007 to May 2009
Oversaw 13 properties, ranging from Conventional, HUD, Rural Development and Tax Credit properties.
Annual Budget Completions
Grant Writing to increase profits for owner at no additional property cost
Troubleshooting to properties which are not producing and are in debt.
Converted and Created all properties to Yardi Voyager and trained all employees.
REAC/MOR inspections
Visited properties on a weekly basis to ensure that policies and procedures were being followed.
Assisted Accounting Department during audits.
Maintained strong communication to all sites on a daily basis.
Annual Budget Preparation and completion.
Assisted owners with weekly, monthly and annual reporting and meetings.
Worked with all staffs to maintain high occupancy and low delinquency.
Hosted monthly Manager meetings & training sessions Office Manager/Executive Assistant
Silver Lake Pediatrics - Leesburg, FL
March 1998 to May 2003
Discussed terms for
Opened and Closed Office
Maintained Doctors On call schedules with hospitals
Checked Patients In & Out
Executed daily operations of office
Verified Medical Insurance
Answered Phones
Scheduled Patient appointments
Assisted Vendors
Accounts Receivable
Counts payable
Education
Tavares High School
Bachelor's in Business
University of Kentucky
Skills
• Site Safety
• Microsoft Office, Excel, ADP, Yardi Classic, Yardi Voyager, Rentroll, 90 CWPM, 10 key (10+ years)
• Onsite
• Fair Housing Regulations
• Property Management
• Microsoft Office
• Accounting Software
• Leadership Experience
• Marketing & Fundraisers (10+ years)
• Computer Literacy
• Sales Experience
• LIHTC
• Employee evaluation
• Accounts Receivable
• Budgeting
• Accounts Payable
• Software Troubleshooting
• Property Leasing
• Office Management
• Event Planning
• Accounting
• Grant Writing
• General Ledger Accounting
• Merchandising
• Journal Entries
• Balance Sheet Reconciliation
• Financial Report Writing
• Pricing
• Payroll
• Account Reconciliation
• QuickBooks
• Bank Reconciliation
• Forecasting
• Time management
• Microsoft Excel
• Management
• Microsoft Word
• Market research
• Account management
• Business development
• Retail sales
• Supervising experience
• Section 8
• Asset management
• Bookkeeping
• Employee relations
• Construction
• E-commerce
• Salesforce
Certifications and Licenses
COS
April 2028
CPO
CPM
April 2013 to Present
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