Customer Service Associate

Evie Lane

Florence, SC ***** • 843-***-**** • ************@*****.***

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills

Teamwork and Collaboration

Customer Service

Organizing and Prioritizing Work

Documentation skills

Recordkeeping Organization

Active Listening

Decision-Making

Attention to Detail

Verbal and Written Communication

Critical Thinking

Work History

Claims Customer Service Associate II

Blue Cross Blue Sheild – Florence, SC

Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

Responded to customer requests for products, services, and company information. Personal Care Assistant

TLC Your Way Home Care Services – Florence, SC

Monitored and assisted residents through individual service plans. Assisted with daily living activities, running errands, and household chores. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Built strong relationships with clients to deliver emotional support and companionship. Restaurant Owner/Operator

The Hot Plate – Florence, SC

Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies. Identified team weak points and implemented corrective actions to resolve concerns. Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Managed payroll, daily deposits, and cost controls. Set employee schedules, delegated work, and monitored food quality and service performance. Education

Bachelor's Degree-Criminal Justice

Limestone University - Gaffney, SC

Associates Degree-Criminal Justice

Darlington Technical College - Florence, SC

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