Customer Service Manager

CASSIE VALLEJO

fortWorth.TX*****

***-***-*-***-*******************@'gmail.com

PROl7£SSIONALSUM.'1AR\I _

Cus-10111er-oriented S1ore Manager offering O\'er 12 yca,s of cxpcriem::e in retail opcrn1ions.s:1lcsandscrvicctcamlcadc1"Shipandprofitabili1ystrntcg.ics.Organizcdand skilled at priori1izi,1g daily 1asks and following 1hrougb to achieve pcrfom1ancc and producti,-ity goals. Rt.-cruiL'>. trains, dc,·dops and manages tc.~m of store ns.wc:iutcs ond assis1a.n1manigcrs.

SKl~LS

• POSSystems • Team De,-clopmcm

• StorcOpcrotionsOvcrsight • PayrollM:inagemcnt

• Customer Service ~fanagemcm • ShillSch<:duling

• Em1>loyeeTraining • S1ore~ningandClosing

WORK H,smRY _

04/202410Curren1 Teacher

Journey,: Child 01!,·clopmenl Center-Grand Prniric. TX

• Oc,·eloped suong relationships wnh smdents. parents. and colleagues by maintainingopcnlinc.sofcommuni ationandfostcringusupportivelearning cnvironmcm.

• Helped studenis e.~plore concepts with engaging. leamiog-focuscd acrivities.

• M:mugcd cla.'-Sroom bch.:l\'ior cff«livdy by establishing clc:tr cxpectnlion,., modchngappro1Jri:11cconduc1,andcons1stcndycnforcingcs1.1bhshcdrulcsand consequences.

• Assis1cd in crcanng a safe and m1nuring classmom environment that promo1ed emotional well-being and academic gro\\1h for all studcms. 08/20121010/2023 StoreManag<'r

Dalrr Qu~n Stort- -Clcbume, TX

• Conduc1cddailystC1rcopcr:uions.indudingopcningandclosingproccdurcsnnd cash handling

• ~foni1orcd irwcntory levels and placed onlc~ lo restock shd\'CS

• oc clopcdstrn1cgics10Tll3:umt2c.s.1:lcsandprofi1abilily

• Resoh,ed customer complaints in a 1imcl)' manner

• Organi1.cdpromotionalc\·cn1s1nincrc-,ascproduc1nwarcncss

• Rccmited, trarncd and supervised new emJ)loyces

• Ensured compliance with safety regulations and comp:'lny polici~-s

• Crca1cd weekly work schcdul~ for s1orc personnel

• t\·loni1orcd employee pcrfonna.nce and identified performance gaps for corrcc1ive attion.

EnUC.:ATIOS _

06/2012 l-lighSchoolOiploma

Sou1hwts1 High Sd100I • Fon \\'Oflh. TX

ROLl!S AND RESPONSIBILITIES _

• Conduetcddailystoreopera1ions.includingopeningandclosingJ)rocedur~sand c.ashhandling.

• l\foni1orcdinvcn1orylcvcls3ndplaccdordcrs10res1ockshelvcs

• Dewloped strategies 10 maximize sales and profi1ability.

• RCSQlvcd cus1omc:r complaints in a 1imcly manner.

• Org_anizcdpromotionale\'enlStoincri."3seproduclawarcness.

• Rccruited,tr3incdand,.upc..-rvisctlncwcmployecs.

• Ensured compliance wi1h safc1y rcgul111ion.s and company policies.

• Crea1ed w~kJy work schedules for store personnel.

• Moni1orcd employee performance and identified performance gnps for corrective 3c1ion.

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