Successful Dynamic Data Driven Leader

PROFESSIONAL SUMMARY:

An accomplished executive with strong business acumen and vision, an entrepreneurial mindset, and a reputation built on over 30 years of technical, operations, and financial management experience and a track record of delivering industry-leading results in growth, profitability, and service, by leading, informing, and influencing key business decisions centered on strategic growth, financial modeling, and budgeting/forecasting functions. Commendable history as the visionary and thought leader in advancing the strategic direction of the business through innovation and organizational leadership critical to continuous financial growth and business scalability in an evolving global market. Seasoned growth strategist driving exponential sales growth by building peak-performing sales and Driving change throughout the business by providing strong, data-driven, and analytical leadership. Built, developed, and led high-performance technical and operations teams, effectively managing resources in-person and remotely across multiple geographical locations.

SPECIAL AREAS OF EXPERTISE:

LEADERSHIP IMPACT

LARGE-SCALE BUSINESS GROWTH:

Provided technical leadership in providing framework and tools critical for organic growth while supporting M&A and post-acquisition integration efforts, propelling division sales from $100M to $500M while enabling overall strategic growth to move from $200M to $1.3B and then later onto $2.4B annual revenue.

Headed a $285M capex program to build an expanded organizational Wi-Fi network.

Negotiated and executed a 10-year contract valued at $168M in annual revenue.

Oversaw construction and deployment of a community fiber network, that consisted of 8,600 residents and 480 commercial clients.

Executing a 25-year contract valued at $87M in annualized revenue.

PROCESS IMPROVEMENT:

Successfully increased clients’ customer retention from 48% to 63% by implementing the 12 principles of Total Quality Management (TQM).

Executed Business Initiatives (BI) projects that yielded an estimated $500M in cost savings.

TECHNOLOGY INNOVATION:

Provided technical leadership in the development and management of a ~$2.7B annual program portfolio budget needed to support the execution of initiatives to achieve the organization’s Long-Term Plan (LRP).

A privately owned Internet Service Provider (ISP) dedicated to providing Fiber-to-the-Home (FTTH) technology and offers customers multi-gigabit residential services to users across the nation including Pennsylvania, New Jersey, North Carolina, South Carolina, Virginia, Georgia, Texas, Ohio, and California.

Regional Vice President

Hired to build a fiber infrastructure, field sales, and operations organization for the Southwest region. Built a collaborative sales structure, aligning development engineers with product sales strategy. Onboarded a Vice President of Sales, a Business Development team of 10 members and 270 engineers, technical, and support staff. Developed a market strategy, identifying the target market for both key accounts and channel sales. Mentoring and coaching 280 engineers and technical staff in completing all functions related to quality assurance, project management, product development, marketing, Supply Chain Management (SCM), and Customer Relations Management (CRM).

Secured new contracts with 13 top-tier accounts, representing upwards of $116.4M in annual revenue.

Enabled the development of a $211.9M pipeline from previously unidentified prospects all within the first 90 days of engagement.

In eight months, booked 70% of a startup company’s year-to-date contracts in its first year, equating to 25%+ of the company’s total YTD revenue.

Engineered, developed, and implemented a performance management strategy that included Key Performance Indicators (KPI) that utilize metrics to identify successes and opportunities in performance.

Cultivate & manage transparent and collaborative relationships with vendors, contractors, and customers.

Conceived, structured, established, and head a departmental Project Management Office (PMO).

Successfully launched a Regional Process Improvement Team (rPIT).

A Leading Multibillion-dollar Communications Organization that provides Data, Video, and Voice solutions to residential customers, organizations, and the hospitality industry.

Senior Program Manager / Director of Strategic Initiatives & Process Improvement

Reported directly to the President, Leading the daily and strategic operations, and providing the vision and roadmap for the engineering, technology, and business development teams in a cross-functional department. Provided annual operational cost reductions of $150M. Managed technology and engineering teams (upwards of 225 employees) as well as operations, infrastructure, quality control, marketing, and finance functions during tenure.

Spearheaded a Static IP Management Process initiative, a $450M cross-functional enterprise effort to standardize the static IP management process, focused on identifying and designing an engineering architecture that allowed the ability to execute node actions with limited customer impact.

Led a Gig for Business (G4B) initiative, providing leadership and coaching to a cross-functional team in building ~380 miles of extended commercial fiber network distribution to the Right of Way (ROW) in strategic locations.

Executed the end-to-end installation and launch of a ~$200M Wi-Fi Network for a national hospitality organization.

Created and Led the Regional Process Improvement Team.

Financial Management

Certified Federal Financial Management Certificate (FFMC) in Financial Management Master

Database Management

Microsoft DBA(MCDBA)

SyBase DBA

SQL Server

Enterprise Resource Planning

Oracle E-Business Suite

Supply Chain Management (SCM) Module

Project Management Module

Risk Management Module

Enterprise Performance Management (EPM) Module

Microsoft Dynamics AX

Financial Management Module

Quality Management Module

Project Service Automation Module

Process Improvement

LEAN sixSIGMA,

Certified Six Sigma Black Belt (CSSBB)

ISO 9000(International Organization for Standardization)

Total Quality Management (TQM)

Theory of Constraints (TOC)

Leadership

Situational Leadership

Leadership Advance ‘19

Emotional Intelligence (EQ)

Harvard Business School’s Executive Education Leadership Program

Authentic Leader Development

Managing Turbulence

Growing as a Purposeful Leader

Northwestern University’s Kellogg Executive Education Program

Constructive Collaboration

Driving Organizational Change

Energizing People for Performance

Organizational Change Management (OCM)

Risk Assessment & Mitigation

Myers-Briggs Type Indicator (MBTI)

Dominance, Influence, Steadiness, Compliance (DiSC)

The Birkman Method

Problem Solving & Prevention

Strategic Alignment

Strategic Planning & Execution

Professional Training & Certifications:

Oracle 10g

Gold Mine

Paradox DBA

Visionary Leadership Operational Strategy ~$2b+ Portfolio Asset Management

Executive Operations Management Organizational Vision & Strategy Staff Recruiting & Development Team Building & Development Metrics-driven Performance Management Coaching & Mentorship Leadership & Influencing Skills Transformational Change Management Strategic Planning & Execution Product Life Cycle Management Channel Market Strategy Sustainable Growth Management Customer Experience Strategies Contract Negotiation Relationship Management Scrum/Agile IT Consultant P&L Management Financial Planning, Forecasting, Alignment, & Analysis IT & Financial Compliance Strategic & Tactical Planning & Roadmap Development Enterprise Applications Planning/Integration Software Development Life Cycle (SDLC) Management Cloud Services SaaS E-Commerce Platform Management Project & Program Management Risk Mitigation Agile/Lean Methodologies Process Improvement Community Outreach

Other Professional Certifications

Project Management Professional (PMP)

Scrum Master Certified (SMC)

Cisco Certified Network Associate (CCNA)

COMPTIA A+

Power BI

Focused on identifying and designing an engineering architecture that allowed the execution of node actions with limited customer impact.

Hotwire Communications, Ltd.

Summary of Professional Experience

2021 – Present

Cox Communications, Inc.

2011 – 2021

PRIOR:

Leadership Dynamics Consulting Group, LLC. (LDCG): Managing Director / Program Manager (2004 - 2011) Led financial software development, implementation, and support teams for the US military and intelligence communities.

American Management Systems, Inc. (AMS): Program Manager, Federal Defense Group (1996 – 2004) Spearheaded a GPS & financial software development & support teams for the Department of Defense and intelligence communities.

Summary of Education & Military Experience

EDUCATION:

Master of Business Administration: Concentration in International Business and Finance

Southern Methodist University - Cox School of Business: Dallas, Texas (2005)

Bachelor of Science: Computer Information Systems

DeVry University: Atlanta, Georgia (2000)

MILITARY SERVICE:

US Navy: Hospital Corpsman – Honorable Discharge

Projected and monitored a fiscal budget of more than $550,000. Responsibilities included budget management, inventory control, and outside contract service groups analysis.

Managed a clinical staff of 25 staff members and was responsible for the maintenance of over 2400 medical records, and the first and second-level medical treatment of the men and women assigned to the battalion.

Responsible for in-house training and motivation of staff members, developed and executed staff support activities which enabled them to achieve the goals and objectives of the Battalion-Aid-Station.

Upon request

REFERENCES:

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