Service Manager Assistant
Resume:
Gerald V. Blackburn
Edindoro, PA 16412
*****************@*****.***
Accomplished, results focused manager, successful in directing staff and operations to achieve
company targets. Builds and develops robust teams of dedicated, high-performing professionals,
working collaboratively toward common goals. Highly analytical and detail driven, adept at
optimizing revenue generation while controlling operating costs.
March, 2008 - PRESENT
Red Lobster restaurant, Erie, Pa. - Culinary Manager and Service Manager
e Oversee day to day operations of fast paced, customer facing environment.
e Provided leadership and direction for up to 100 team members, co-managers and
restaurant supervisors.
e Managed inventory control, food, beverage and supply procurement.
e Report operating metrics, food and beverage waste.
e Held full accountability for scheduling, recruitment, training.
e Supervise front and back of the house teams.
e Managed New Menu and Recipe rollouts.
November,1997 to February, 2008
Old Country Buffet - Kitchen Manager / Service manager
e = Incharge of entire kitchen operation.
e Managed employee hiring, orientations and training.
e Employee and manager scheduling.
e Ordering food, paper, chemicals and smallwares.
e Weekly, Monthly inventories and reporting.
e Executed daily and weekly labor plans and forecasting.
e Implemented New menu and recipe rollout plans.
e Created and followed daily and weekly cleaning/maintenance
e Upheld quality assurance standards.
e Performed all duties of Service Manager, impacting service and GSS scores.
Assistant Manager, Boston Market Restaurant, Erie, Pa. Nov. 1996 to Nov. 1997
First Assistant Manager, Perkins Restaurant, Edinboro, Pa. Oct .1994 to Nov. 1996
&®
Upload to OneDrive
O
Contact this candidate