Quality Assurance Information Technology
Resume:
Douglas W. Lippert
Charlotte, NC 28205
mailto:**************@*******.***
Mobile: 980-***-****
Dedicated IT professional that combines degree in Management Information Systems with extensive background managing; information technology departments, software quality assurance teams and business processes across diverse industries to streamline solution deployment and support efforts. Adept at developing polices/procedures, managing issue tracking systems and achieving corporate technology goals. Leverage unique logical and technical background to align business goals with commercial software product launches or IT implementation projects on-premises or in Cloud environments while conscious of today’s cyber security threats.
Core Competencies
Department Management
Team Leadership & Mentoring
Software Development
Agile/Waterfall SDLC
Atlassian Product Administration
Network Administration
System Integration
Lab Network Planning & Deployment
Tier 3 Technical Support
Professional Experience
Newforma, Inc. – Manchester, New Hampshire ~ Jan 2008 - March 2023
Director IT & Quality Systems ~ April 2019 – March 2023
Oversee for all information technology functions for Newforma and Elevia.
oDevised and established IT policies and to support the implementation of strategies set by upper management
oAnalyzed the business requirements of all departments to determine their technology needs with an emphasis in software development & operations continuity for an international workforce
oControlled budgets and reported on expenditures
oWorked in conjunction with our global teams, develop and implement software deployments and updates
oDeveloped and enforced security procedures and controls across the global network
oAdministered network configurations within the Manchester, Montreal & Minnesota offices - including routers, switches, firewalls, VPN and wireless systems
oManaged and administered our global Windows platforms and associated networks
oManaged Azure and AWS environments (including development)
oManaged all of Newforma’s domain registrations, DNS zones, SSL certificates, and code-signing certs
oInvestigated and resolved escalated help desk tickets. Work with the help desk & system engineers to proactively identify recurring patterns and implement root cause corrective solutions
oImplemented Cloud based backup and disaster recovery policy and procedures
Quality Systems Manager ~ October 2018 – April 2019
Liaison to information technology department for engineering lab infrastructure, configuration and deployments. Worked with Architects to configure, test and deploy cloud product authorization and authentication to on-premises enterprise application via Microsoft AD Connect, AppProxy and AAD for SSO with web and mobile applications. Debugged and resolved customer incidents with hybrid configurations for Support and Service.
oDesigned, deployed, trained and support Azure backend technology VDI product solution
oSupport Services hybrid configuration product escalation representative
oCustomer demos of hybrid systems with Sales team
oManage testing platforms ESXi Vms, ProjectWise, FileNet, AWS and Azure servers
oAtlassian Jira, Confluence, FishEye, Crucible & TestRail administrator
oOversaw mobile, cloud and enterprise testing efforts for Enterprise products
oTaught technology classes and developed new features in commercial products
oHired a team of functional and automation engineers (growing team from 2 – 18)
oCompany liaison with Microsoft, IBM, VMware, Bentley, Amazon and Panzura vendors
Quality Assurance Manager ~ March 2008 - October 2018
Developed software quality assurance best practices; such as QA process improvements, customer incident tracking and integrating Agile approaches into software development. Collaborate with services, support, design, product management and development groups throughout development life cycle and product testing phases.
oDeveloped eight Azure and Office 365 portals “hybrid and stand-alone” for engineering department
oTrained and managed offshore development teams in Poland and India
oMember of multiple Agile teams (Sponsor, Program and Scrum)
oCreated QA testing platform by deploying ESXi VMs, ProjectWise, FileNet, AWS and Azure systems
oTaught technology classes and developed new features in commercial products
oHired a team of functional and automation engineers (growing team from 2 – 18 employees)
oAtlassian Jira, Confluence, FishEye, Crucible & TestRail deployment & administration
oCompany liaison with Microsoft, IBM, Bentley, Amazon, Nasuni and Panzura
oOversaw mobile, cloud and enterprise testing efforts for waterfall and agile development life cycles
oRecruited and mentored; replacements for build and release engineer roles
Quality Assurance Engineer / Release Engineer ~ January 2008 – March 2008
Created and executed test plans for Enterprise software. Release and wrote commercial InstallShield installations.
oManaged and created build systems. Wrote commercial releases in InstallShield
oEnterprise testing efforts for waterfall development life cycles of Project Center
oWrote customer deployment guides
Goss International – Durham, New Hampshire ~ October 2004 - January 2008
Software Quality Assurance Supervisor
Plan, design and develop software quality assurance best practices; such as process management, issue tracking and software release procedures. Collaborate with technical, functional and development groups throughout development lifecycle and product release cycle. Working with project managers, development managers, support technicians and test engineers throughout the SDLC.
Perform additional roles to conduct assembly, manufacturing and service installation process improvements. Liaison to corporate IT department for the EE development group. Research and recommend new software and hardware (desktop and server) upgrades.
oCoordinated several installation and process improvement projects; including reengineering installations for eight Post Press products, creating POS disks (ghosted OEM operating systems) and adding workflow to current issue tracking process with Test Track Pro
oConducted and documented product functional, smoke, installation and regression tests for Post Press Inserter and Binder control systems. Member of internal ISO 9001 process review team. Manage Virtual PC images of EE test and support systems. Developed MSDE to SQL Express system upgrades
Altiris – Norwood, Massachusetts ~ July 2003 - October 2004
Senior Software Quality Assurance Engineer
Assisted system deployment and configuration provider in developing service-oriented management solutions by implementing software quality assurance standards for help desk, alert manager, knowledge base, Carbon Copy products. Supported Windows 2000 Active Directory network administration and management of SQL databases, SMTP mail and imaging of test servers for SQA Lab. Designed RadView WebFT automated testing scripts.
oPerformed localization testing on Altiris management suite. Developed and improved ghosted windows server and client platform images. Implemented lab SMTP product testing and reporting
Unisys – Bedford, New Hampshire ~ April 2001 - June 2003
Senior Release/Quality Assurance Engineer
Participated in quality assurance for Ad Manager software to execute and support product releases. Provided database management and testing of MS SQL, Oracle and Sybase databases. Administrated Rational Test Manager and Clear Quest products. InstallShield Developer for commercial software packages
oPromoted to Installation Subject Matter Expert and Review Board member
oDeveloped and released database, COM object and binary installations
Engage Software – Andover, Massachusetts ~ April 2000 - January 2001
Software Quality/Release Engineer
Developed and coordinated software release processes and plans as part of SDLC, including release risk assessment and collaboration with QA team. Designed and modified necessary collateral to build and deploy application database installations, including configuration and debugging.
Consulting Services Engineer
Performed post-sales support and analyzed retail customer requirements, meet design and ensure quality assurance. Assisted cross-functional teams in building Sun/Oracle test and enterprise systems.
oDeveloped and implemented onsite Promo.Planner demo systems with MSDE environment
State Street Research and Management – Boston, Massachusetts ~ May 1997 - March 2000
Software Developer
Developer of Corporate Mutual Fund Profit & Loss reporting application; specification, design, prototyping, product development, installation package creation, end-user training and deployment.
oServed on Technical Services Group to advise on applications and internet web site technical issues
Information Systems Help Desk Manager
Managed internal information system help desk supporting 430 end users. Managed staff to troubleshoot and resolve issues via phone, remote control or on-site.
oTurned existing Information Systems Help Desk from informal support to formalized operations center through implementation of knowledge bases, policies and procedures.
The Boston Consulting Group ~ Washington, DC ~ June 1996 - April 1997
Technology Coordinator
Information coordinator and administrator for new office including; WAN, LAN, telecommunications, servers, user workstations and video-conferencing. Vendor contract negotiations, product purchases and support agreements.
oConfigured and administered Novell, Octel, Shiva Landrover, Retrospect Back-up and Quaterdeck Mail servers.
Education
Northeastern University ~ June 1996
Bachelor of Science in Business Administration, Boston, Massachusetts
Majors in Management Information Systems and Marketing
Northeastern Cooperative Experience
The Boston Consulting Group – Boston, MA ~ Jun 1995 - Jun 1996
Technology Support Specialist
Provided help desk support for PC/Mac hardware, software and networking issues. Coordinated video-conferencing and technology efforts for Worldwide Officer Meetings held in France and Boston. Assistant to both network and telecom managers.
US Trust – Cambridge, Massachusetts ~ Dec 1995 - Mar 1995
Micro Center Instructor
Member of Micro Center IT help line for local MA branches. Taught Microsoft Word, Excel and Windows courses and wrote course curriculum. Configured and installed networked desktop systems.
Rizzo Associates – Natick, Massachusetts ~ Mar 1993 - Jul 1994
Accountant
Invoiced government environmental engineering projects. Inputted general ledger data and reconciled financial reports with Controller. Designed and updated corporate accounting financial spreadsheets.
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