Contract Specialist Project Manager
Resume:
Cathy Moore
Sacramento, California, 95838
************@*****.***
Work Experience
Comcast, Sacramento, CA
Advanced Services Repair Representative, April 2009 – Aug 2010
Remote diagnosis and repair resolution for residential Comcast Xfinity cable programming, internet services, and digital phone products
Troubleshooting for hardware, software and network connectivity issues
Explanation of technical concepts, terms and material to non-technical clients
Assisted clients purchase additional product and feature offerings to insure a superior subscription service experience
Hewlett Packard, Roseville, CA
Trainer, Jul 1999 – Dec 2005
Designed and delivered [Live & Virtual] training courses for the Contract Specialist support staff performing all account management activities in the HP Order Management Contracts division
Provided extensive and complex education & training to New Hire & existing Contract processing community charged with configuring new & renewal Hardware & Software support contracts for large industry business solutions
Partnered with HP worldwide curriculum design team to create computer based training courses
Measured training effectiveness via testing and surveys, monitored program effectiveness and reported results to management
Training Team Project Manager for the OM division Y2K process release
SAP Trainer for Global e:Business Center in Chennai India [2mth tour]
Hewlett Packard, Roseville, CA
Contract Specialist, Apr 1996 – Jul 1999
Created Hardware & Software support contracts for large industry customers in a high volume processing center
Administered 'New Business' & renewal contracts using varied system applications, configuration tools & database programs
Maintained contract documentation in compliance with HP & government audit standards
Performed account reviews to determine new business and upgrade customer base support opportunities for the HP field & inside sales teams
Awarded recognition for creation of the division adopted "Hour of Power" information sharing sessions
Education
Chico State University, Chico, CA
Bachelor Degree: Information & Communication Technology, May 1986
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