Customer Service Data Entry

Monique Rochelle Davis

Address:***** ***** ****** **** *** Antonio, FL 33576

Phone: 352-***-**** email: *********.***@*****.*** Career Focus:

To further explore training and career development in providing top tier customer service with quality and integrity. Also, enhance communication and technical skills. Summary of Skills

l Microsoft Word proficient

l Microsoft Outlook proficient

l Microsoft Excel proficient

l Microsoft PowerPoint proficient

l Data entry

l Utilization Claims Processor

Medical Billing and Coding experience

ICD 9 and 10 proficient

Accomplishments:

At my current employment I have assisted with rolling out the Sharepoint Site, which is a user-friendly site. The site was designed to have all information for the specific department in one place for convience and to help create proficiencies. The site is also a guide for work flow practices, procedures, products, and services. Promoted within 1 year of hiring date, I demonstrated quality, exceeded production, and received several top ratings each year.

Professional Experience

Job Title: Senior Utilization Management Representative August 2006-present

Job Responsibilities: Liberty Mutual Insurance – Tampa, Florida Explore and navigate through Claims systems, handle worker's compensation inquiry calls and services, update information that is pertinent to customer’s file or claim, provide training and support to team members about new updated guidelines or practices, helps in assisting in workflow changes to keep practices and procedures efficient, use computer and applications efficiently and effectively for meeting expectations in a timely manner, provide excellent customer service and communication skills to customers, and being able to exceed quality and productivity efficiently. Assist and take on task facilitated by Utilization Support Supervisor in Workers Compensation and help assist Utilization Management nurses, handle entries timely and efficiently, and follow up with projects to provide top tier customer service experiences in a timely and efficient manner. Job Title: Retention Representative

February 2004 to April 2005

Job Responsibilities: Areotek/Verizon – Tampa, Florida Take inbound calls, retain customers by updating information or up selling, navigate through applications, and multi-tasking.

Job Title: Customer Service Representative

January 2002 to July 2004

Job Responsibilities: AOL – Tampa, Florida

Take inbound calls and sale products and services to customers by providing great customer service Education

Saint Leo University pending

St. Leo, Florida, USA

Business Management

Pending degree date

Wesley Chapel High School 2001

Wesley Chapel, Florida, USA

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