Customer Service Flexible Schedule

Roxanna Sierra

661-***-**** roxys.sierra@ gmail.com Bakersfield, CA 93301

SUMMARY

Hostess knowledgeable about greeting, seating and g

dining reservations and addressing guest reque:

s to tables at busy

iding gue

restaurant. Skilled at scheduling

s and complaints. maintaining excellent service levels in busy times and

streamlining seating protocols, Successful a

answering phones while greeting people in person and consistently

upholding professional standards.

ig

SKILLS

© Customer Service «Telephone reception

© Complaint Handling Reservations Management

© Reservation Management Punctual and Reliable

«Flexible Schedule Reliable and consistent

EXPERIENCE

Guest Advocate, Target, October 2023-June 2024

Bakersfield

¢ Assisted with returns,

changes, and refunds in accordance with company policy.

¢ Maintained cleanliness standards throughout the store area.

Maintained an organized workspace while stocking merchandise.

¢ Maintained up-to-date knowledge of store promotions and advertised items

¢ Demonstrated strong communication skills when interacting with customers and coworkers

¢ Assisted other departments when needed to maintain efficient operations.

«Performed cashier duties such as processing payments, returns, and exchanges accurately.

e Resolved customer complaints in a professional manner.

Hostess and Togo Person, Hungry hunters steakhouse, October 2022-September 2023

Bakersfield, California

e Maintained cleanliness standards in the dining area including wiping down tables and chairs betwi

e Monitored dining room activity to ensure all guests were receiving optimal service.

en seatings

Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Ensured that food was served promptly after being prepared by the kitchen staff.

Provided menus and answered qu

jons about menu items and speci:

«Performed opening and closing duties such as restocking supplies and cleaning work areas.

EDUCATION AND TRAINING

Criminal Justice, Bakersfield College, 1801 Panorama Dr, Bakersfield, CA 93305 Expected in May 2025

Contact this candidate