Customer Service Representative
Resume:
agnes powlette
Tampa, FL *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Crew Trainer
McDonald's-Tifton, GA
July 2023 to February 2024
Crew Trainer
McDonald's-Tifton, GA
July 2023 to February 2024
Customer Service Associate, Catering Associate
Lowry Park Zoo-Tampa, FL
August 2017 to July 2019
Cashiering and providing customer service to our guests
• Confirmed payments, refunds, etc.
• Assisted customers with a warm and professional attitude
• Processed customer transactions
Cashier/Customer Service Representative
Circle K-Tampa-FL
April 2016 to September 2017
Operating a POS register and attending to customers needs Stocker
Wal-Mart Stores,Inc.-Tampa, FL
March 2015 to September 2016
Responsibilities
Restock shelves at a department store so customers an shop and buy what they want when they want it and not have to worry about being out of stock. putting products on a stores shelves,in store cases. Accomplishments ability to manage freight and handle customers complaints,also assisting them with their purchases so
I can become a manager for the section I'm working in,able to teach others how the task is done on a daily basis.
Skills Used customer service,knowledge of merchandise and location of items. Call Center Representative
KB PROMOTIONS-Brandon, FL
November 2015 to February 2016
Receiving inbound calls about a cruise vacation package. Sales Associate/Cashier/Customer Service/Stock
Kmart Stores-Tampa, FL
October 2012 to September 2013
Responsibilities handles the cash register such as point of sales. Accountancy and responsible for receiving and disbursing money,using cash substitutes such as checks,credit cards,debit cards. Collects payment for customer purchases. Also providing a variety of services from helping a customer pick out items to ringing up purchases.
Accomplishments
Implemented effective sale strategies which led to 130% achievement of annual sales targets set for the year 2016. Augmented the overall customer base by 60% through leverage of contact referrals and demonstration of high quality customer care services. provide high sales targets,and meet all of them. Work in unison with sales managers to identify and cultivate potential and existing customers by appling a range of sales and marketing strategies.
Cashier
Dollar General-Tampa, FL
February 2012 to July 2012
Responsibilities
Handles the cash register such as point of sale. Responsible for receiving and disbursing money. Responsible for taking money in the form of cash,check,or credit card from patrons in exchange for food or services. Scans items,provides change,balances drawer,and processes card transactions. Accomplishments provide the highest level of prompt and friendly customer service which increased client base by 40%. made a huge significant increase in sales by up-selling merchandise displayed at the cash register.
Integrated a system that worked with available data to check credit cards for expiry at the time of punching.
Skills Used
Basic math skills, Excellent interpersonal communication. Ability to effectively manage time and prioritize tasks. Strong product knowledge and understanding of target customers, Professional telephone etiquette.
Sales Associate
Ross Dress For Less-Tampa, FL
November 2010 to February 2012
Responsibilities
Greet customers and determined their needs and wants, Discussed type,quality and number of merchandise required for purchase. Recommended merchandise based on individual requirements, Advised customers on utilization and care of merchandise. Accomplishments
Boosted effectiveness and productivity of the sales team by initiating better incentives for the sales staff directly in contact with customers.
Skills Used
Hands on experience in display maintenance and housekeeping,Special talent for operating a computerized point of sale cash register and inventory management system. Customer Service Representative
Wal-Mart Stores,Inc.-Tampa, FL
September 2004 to March 2007
Responsibilities
Provided advice to customers regarding particular products or services. Explained the use and advantage of merchandise to customers.
Accomplishments
Enhanced sales of the assigned department by 50% by implementing contemporary and highly effective sales tactics.
Skills Used
Adept at merchandise inspection,tagging,stocking,and display,Proven proficiency with arranging merchandise to maintain the highest level of visual presentation. Food Service Cashier
Busch Gardens-tampa-Tampa, FL
March 1998 to February 2001
Responsibilities
Highly skilled in preparing food in accordance with the highest sanitation standards. Preparing and presenting food,expected to provide supportive assistance like washing up or chopping vegetables,etc. Accomplishments
Being able to meet and provide excellent customer service to customers. Education
High school or equivalent
South Shore High School - Brooklyn, NY
September 1989 to June 1993
Skills
• Customer Service
• CSR
• Call Center
• Basic Math
• Phone Etiquette
• Math
• Catering
• Serving
• Restaurant experience
• Hospitality
• POS
• Cash handling
• Customer service
• Retail sales
• Sales
• Cash register
• Guest services
• Upselling
• Retail math
• Leadership
• Food service
• Catering
• Load & unload
• Basic math
• Computer literacy
• Phone etiquette
• Computer Skills
• Communication skills
• Product demos
• Team management
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