NOC technician
Resume:
Thomas J. Grant
Nicholasville Ky 40356
***.*******@*****.***
Objective:
To work in an environment where I am constantly learning, where my abilities and talents are challenged daily. I am seeking a full time customer service based role.
Walmart, Nicholasville KY 3/18/24 to present
Responsible for the removal of trash and cardboard generated during overnight stocking as well as emptying trash from designated trash bins throughout the store. Other responsibilities include sweeping the entire showroom floor as well as the warehouse area of debris accumulated during business hours, and weekly cleaning of the refrigeration units in the produce and meat department. Also responsible for the cleaning and restocking of paper towels, toilet paper and hand soap in the store restrooms.
K &J Cleaning Nicholasville KY 9/28/23 to 3/14/24
Janitorial Technician
Providing onsite cleaning of one account (More Than A Bakery, Versailles) during the overnight shift
Responsibilities included the stocking of all janitor closets with supplies, the collection of trash and recyclables; high and low dusting; cleaning/sanitizing of all surfaces with appropriate cleaners and auto scrubber; vacuuming; moping all hard surfaces; cleaning and sanitizing restrooms, break room conference rooms and kitchen areas, as well as cleaning the auto floor scrubbers.
Windstream Kinetic Birdsboro PA 3/6/23 to 7/28/23
Field Service Technician
Installation and repair of residential fiber optic and copper internet and phone services
FedEx Ground - Breinigsville, PA 11/9/22 to 3/3/23
Package Handler
Responsible for loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the items in an efficient and safe manner, using safe package moving and handling techniques to minimize the risk of injury
Smart Digital Tech Hatfield PA 4/18/22 to 9/15/22
Low Voltage Technician
Installation of security cameras, structured cabling/CCTV and access control systems. Used Microsoft Excel to organize customer data.
Relectro Souderton PA 11/3/20 to 4/15/22
Triage
My duties involved working as a technician in the Triage, Repair, and Quality Control Departments, repairing and servicing various models of Chromebooks, Android and Apple Tablets, Nintendo Switches, and Apple Watches.
As a Triage Technician, I assessed the condition of the devices upon arrival, then sent them to the Repair Department.
As a Repair Technician, I used the triage assessment along with our testing process to look for any other issues and service the devices accordingly. Used Microsoft Excel to organize repaired devices with Mean Time To Repair (MMTR), and parts used. Also used Microsoft Excel to list repair parts needed for the Ordering Department. They in turn would input the ETA for said parts.
My job in Quality Control was to test and inspect the devices and verify that they are working properly and verifying that each device was defect free .
AT&T Bedminster NJ 9/2010 to 2/2020
Senior NOC Technician
Provided in-depth evaluation on customer circuit/network troubles that were too complex and intermittent to be resolved by the Customer Service Team, reviewing circuit history for the last prior three to six months, to devise a game plan to tackle the issue.
Routinely engaging the LEC and their Chronic Team, to evaluate their portion of the network path.
Initiating a work order for circuit redesign, either internal to AT&T or to include the LEC, if needed.
Updating, all service records to reflect any circuit changes once the chronic issue has been resolved.
Monitoring resolved circuits for a minimum of 60 days to ensure compliance
Reporting the daily progress to the customer and AT&T upper management.
AT&T Bedminster NJ 11/1995 to 9/2010
NOC Technician
Job duties consisted of analyzing and troubleshooting analog and digital network circuits (DS0pp, DS1, T1, DS3, T3, VT1, STS1, OC3, OC12, OC48 and OC192 ),independently or working in a team setting with internal provisioning, the LEC, our Switch Team, and/or city operations field technicians via conference bridges to isolate and resolve the network failure.
Job duties also involved initiating work orders to facilitate new network paths for new services( called test and turn up),and change orders to meet customer service needs (circuit rerouting),and managing and handling customer and LEC escalations throughout the duration of a service outage.
Knowledge of the following equipment and systems: Lucent Any media, Metropolis DMX, OC1, OC3, OC12, OC48, SLC-2000, DDM-1000, DDM-2000, Nortel OC3, OC12, OC48, Optera Metro DWDM, Cisco Fibex, ONS-15454, Ciena Metro DWDM, Fujitsu FLM-150, FLM-300, FLM-600, FLM-2400,Soneplex QLX, Edgelink100, ADTRAN 3000 HDSL2,CCP DEXES, DACS2, DACS4, Titan532, Titan5500, Alcatel, Acterna Centest 550, Centest 650, Net Analyst, COLR, ASR, QPS, NISE, Tarantella, WMS, Geolink WFA, TSNOW,
Education
AAS TELECOMMUNICATIONS, DeVry Institute -1995
AAS ELECTRONICS TECHNICIAN, DeVry Institute -1985
AA LIBERAL ARTS, Brookdale Community College -1982
Certifications:
Forklift Operator Certified January 2023 to January 2026
Certification aligns with OSHA 29 CFR 1910.178, ANSI B56.1, and CSS B335
which coveres such topics as forklift standards and legislation,
training requirements, refueling/recharging, forklift stability, load handling.
Skills:
Microsoft Excel, Microsoft Outlook
Contact this candidate