Customer Service Front End
Resume:
Linda M. Scully
Customer Service Professional
Denver, Colorado 80219
********@*****.***
SKILLS
First and foremost, my skills revolve around exceptional customer service and if necessary, retention. I also have over a decade in cash handling and front of house experience. As well as over 4 years of retail apparel managerial experience. Outstanding phone skills and reliably proficient typing speeds. Versatility and adaptability are just some of my strong suits.
EXPERIENCE
Signia Marketing, Denver, Colorado - Customer Care Specialist
June 2012 - September 2019
•Freedom Rent-to-Own Program
Processed inbound clients, whom had credit issues, to resolve them prior to becoming homeowners. Followed scripting, with employee ingenuity and modification allowed. Consistently reached a weekly quota of around 50 successfully closed accounts per week.
•Political Projects
Received .daily high volume calls regarding automated political surveys to acquire various polling data during the 2012 and 2014 and the current 2016 election and ballot seasons.
Corner Bakery, Denver, Colorado - Front of house Associate
June 2014 - July 2015
•Helped cooks and back of house employees with various responsibilities including but not limited to Sanitization, Food Preparation. Bussing and serving customer tables, taking additional orders.
•Order taking and cash handling were daily duties.
Value City Department Stores, Oak Lawn, Illinois - Assistant Front End Manager
January 2001 - December 2008
•Promoted to Assistant Front End Manager in 2003 where i was responsible for over ten cashiers on a shift.
•Trained new cashiers on proper procedures and balanced out all cashiers drawers at end of shift.
•Skillfully resolved all customer service issues to mutual satisfaction.
•Oversaw all breaks and lunches and coordinated with sales floor staff.
•In 2002, worked as a cashier where i was responsible for ringing up all customer purchases, balancing my cash drawer, helping customers locate merchandise .
•Began in warehouse unloading trucks and distributing freight to correct departments on the store floor
References
Joyce Montoya - Signia Phone Representative - Known for 5 years -
Cheryl Woodson - Close friend and former colleague at a Denver call center - Known for 0ver 5 years - 720-***-****
Dee Huber - Former Supervisor at Value City - Known for 8 years -
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