Customer Service Support Specialist

Camren Burns

Glendale, California Remote 719-***-**** ******.******@*****.*** linkedin.com/in/camren-burns/ SUMMARY

Determined aspiring IT professional with a background in the construction and warehouse industry. Currently pursuing IT certifications while concurrently working as a warehouse specialist. Experienced in customer service in various industries. Recently completed the Computer User Support Specialist program at ACI Learning to better prepare for an IT-focused position. Actively working toward ITIL, A+, Network+, and Security+ certifications. SKILLS

Troubleshooting

Active Directory

Ticketing System

Organized

iCloud, Virtual Migrations

TCP/IP, LAN, WAN, VLAN, VPN, VOIP

Operating Systems

Identify Security Threats

Customer Service

Remote Desktop Utility

Conflict Management

Zoom

Data Backup

Network Design

Hardware Maintenance

EDUCATION & TECHNICAL TRAINING

ACI Learning Tech Academy Virtual Campus

Computer User Support Specialist Program Completion Date: Month 2024 CERTIFICATIONS

Axelos ITIL 4 Foundation In Progress

CompTIA A+ In Progress

CompTIA Security+ In Progress

CompTIA Network+ In Progress

PROFESSIONAL EXPERIENCE

Ace Hardware Colorado Springs, CO

Warehouse Specialist/ Trainer March 2023 - April 2024

● Trained and supervised a group of 12 on power equipment, managed overtime and holiday shifts, and collaborated with HR and management for hiring processes.

● Completed daily power equipment inspection sheets efficiently. Walmart Colorado Springs, CO

Team Lead August 2019 - March 2023

● Managed a team of 10 employees, and implemented problem-solving strategies.

● Created and adjusted team schedules as needed and provided exceptional customer service daily. Habitat for Humanity Raleigh, NC

Lead Logistics May 2018 - August 2019

● Collected and processed diverse donations and gathered donations from donor residences.

● Oversaw logistics operations effectively.

Rodney Sign Company Holly Springs, NC

Lead Installer September 2016 - January 2018

● Followed scheduled installations meticulously.

● Operated cranes and lift trucks and formed and poured concrete formations accurately. Arroyo Custom Homes Apex, NC

New Build Framer February 2016 - September 2018

● Measured, cut, and nailed wood for house frames and constructed house frames in various weather conditions.

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