Certified Medical Coder

Donna Steiger

Certified Medical Coder

********@**********.*** • 208-***-****

Riverside, United States

Analytical and dedicated professional with transferable experience in genealogical research, clinical data management, and nursing within the medical and pharmaceutical industry. Capable of implementing electronic health records applications/systems and analyzing patient records to maintain compliance with regulations. Responsible for the oversight and management of clinical trial sites. Maintained 100% regulatory compliance at company and investigational sites. Recently certified as a Certified Medical Coder by AHIMA and AAPC.

Professional Experience

Family History Searcher, Riverside, WA

General Manager Project Manager

June 2021 — Present

Enhance client satisfaction and loyalty by devising and implementing streamlined business operations and delivering superior customer service. Cultivate and sustain robust client partnerships with a focus on fostering a steady stream of repeat business and client-generated referrals. Oversee all financial operations, including meticulous budgeting, precise financial reporting, and diligent tax preparation to ensure fiscal health and compliance. Leverage advanced research skills and attention to detail in genealogical projects, contributing written works to respected industry publications.

●Authored and published a genealogical research article in the “Bulletin” of the Genealogical Forum of Oregon Journal.

●Improved client service processes and customer satisfaction metrics through the development of robust business strategies.

●Drove timely and successful project completions by utilizing extensive management experience to lead project initiatives.

Sabbatical Professional Development

January 2018 — June 2021

Attended the International Institute of Genealogy Research and the National Genealogy Society to receive certification in Genealogy R&D Methodology with a focus on enhancing expertise in data analysis, research methodology, and historical documentation interpretation.

Eli Lilly and Company, Indianapolis, IN

Clinical Development Liaison

August 2002 — December 2018

Optimized clinical trial processes by enhancing data collection and analysis methods while ensuring efficient trial progression and adherence to timelines. Initiated and led cross-functional team efforts to bolster communication and resource optimization across clinical research projects. Developed and implemented strategic patient recruitment initiatives to increase trial participation. Drove continuous regulatory and audit preparedness, contributing to the organization's reputation for excellence in clinical research management.

● Fostered strict compliance with regulatory standards and achieved a decade-long record of 100% audit compliance.

● Received coach of the year award for exceptional training of new clinical research associates and boosting team performance.

● Recognized as subject matter expert for IMPACT and Salesforce for streamlining research operations and data management.

● Achieved 100% of data lock deadlines for four Phase III trials, demonstrating meticulous project management and coordination.

● Upheld unblemished audit record without major findings across three pharma sponsor audits with the highest standards of research integrity.

Alegent Health Bergan Mercy Hospital, Omaha

Registered Nurse - Critical Care

October 1994 — August 2002

Surgical and Medical Intensive Care Nurse with a focus on Cardiac/Thoracic Surgery.

Pulmonary Medicine Specialist, 1998- 2002

Office RN - Coding and Billing

Part-time position with Pulmonary Medicine Specialist working with Billing and coding, Study Coordinator for Clinical Trials, and implementation of the transfer of paper charts into electronic medical records.

Education

Master of Science in Clinical Trial Administration

Walden University, Minneapolis

Bachelor of Science in Nursing

Clarkson College, Omaha

Bachelor of Arts Education

SUNY, Plattsburgh

Certificate in Billing and Coding

Penn Foster, Scottsdale, AZ

Areas of Expertise

● Salesforce

● Medical Records

● Operations

● Project Management

● Research

● Clinical Data Management

● Current Procedural Terminology (CPT)

● Business Operations

● Data Collection

● Auditing

● Communications

● Clinical Research

● Billing

● Data Management

● Data Analysis

● Management

● Revenue Cycle Management

● Appeals

● Article (Publishing)

● Certified Medical Coder

● Budgeting

● Project Planning

● Information Technology

● Anatomy and Physiology

● Nursing

● Personal Communications Service (PCS) Systems

● Planning

E Electronic Medical Electroic Records

● Customer Satisfaction

● Preparedness

Certifications

Certified Coding Specialist (CCS), AHIMA, April 2024 — April 2026

Certified Professional Coder, AAPC-A, April 2024 — January 2025

Professional Training

AI in Medical Coding & Billing: Revolutionizing the Healthcare Industry, AAPC

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