2Nd Shift Vice President
Resume:
Keia Anderson
Cedar Hill, TX 75104
**********@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Motivated
Problem solver
Detailed Oriented
High level of integrity
Conflict de-escalation
Conflict resolution techniques
Time management skills
Internet interactions
Electronic surveillance
Investigation documentation
Able to lift 50 lbs.
Excellent Observation skills
Team player
Strong leadership ability
Works well with little to no supervision
Work Experience
New Hire Assist Supervisor, October 2013 to Present
Neiman Marcus, Irving Texas
Supports newly hired associates through New Hire Assist phone line coverage
Assists with developing associates through guiding them on how to find the answers to their questions during their initial two weeks after training
Supports associates with navigation of various customer care systems to resolve for customers
Reassures associates and assists them with confidence and positive reinforcement statements during initial weeks taking calls
Freely offers feedback to management sharing observations and potential ideas for improvement
Notary / Bank of America, March 2013 to August 2013
Responsible for notarizing a high volume of mortgage documentation for Assistant Vice President.
Forclosure/Eviction Specialist, December 2010-June 2012
NDEX, Carrollton, Texas
Handles all Housing and Evictions Files as well as Debtor Disputes.
Update the Clients, websites, Direct Source, and/or Client Systems and our system with the Housing/Eviction status updates, court results, and logs in any codes to Vendorscape/LPS-Client operating systems.
Responsible for updating the Evictions/Housing Manual and sending quarterly updates to the Management Team.
Delinquency Counselor May 2009 – September 2010
Affordable Home Centers of America, Dallas, Texas
Provided credit counseling for clients with High Debt to Income Ratios.
Submitted proposals to lenders on behalf of the client to obtain a workout solution to avoid Foreclosure.
Conducted Budget and Credit Seminars for Foreclosure Prevention.
Responsible for maintaining client files including heavy follow-up to ensure the best possible solutions.
Community Volunteer, March 2004 - April 2009
ROD Ministries, Dallas, Texas
Organize volunteers, secure corporate donations and plan fund-raising events to pay for construction of $2 million facility.
Managed three-member staff and increased productivity 25% with operational changes brought on by two new owners in five years.
Work with local businesses and civic organizations to gain mentors for non-profit organization.
Funding Manager, February 2004 - December 2006
Countrywide Home Loans, Plano Texas
Reviewed all loan documents signed by borrowers for escrow and non-escrow states, approving HUD with the Title Company.
Ensured all funding and underwriting conditions are cleared.
Provided heavy follow-up on loans with funding issues.
Completed a funding pipeline of over 150 loans plus each month. Crossed trained for processing to assist other departments.
Closer/Funder, April 1999 - October 2004
Bank of America, Dallas Texas
Processed and conducted research of documentation and transactions for domestic and international, consumer, commercial, and wholesale bank businesses, services, and clients.
Ensured quality service and effective and efficient operations support for the territories’ internal business partners and/or external customers/clients.
Closing and funding loans when the department was back logged at month end.
Cross-trained on Hud Approval and Research in Commercial Lending to assist with delinquent accounts.
Education
El Centro
Strayer University June 3, 2016
Certified Notary
Allied Business School
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