Human Resources General Manager

Contact information

**** ********** *****, ********, ****** States, 43026 ***************@*****.*** +1-937-***-**** Professional summary

General Manager with over 3 years of progressive leadership experience, adept at driving company advancements through strategic oversight and a strong commitment to operational excellence. Possesses a comprehensive skill set including financial report writing, office management, and human resources, underpinned by a passion for fostering a culture of continuous improvement and innovation. Future-focused, with a vision to leverage administrative experience and a results-oriented approach to steer organizations towards achieving their long-term goals.

Employment history

Supervisor

Pet Supplies Plus, Hilliard, OH — Aug 2020 - Apr 2023

• Managed Inventory and documented daily sales/payroll

• Ensured proper care of live animals in compliance with regulations

• Developed and implemented customer loyalty program to increase sales

• Provided guidance and support to team members for positive work environment Implement creative visual merchandising strategies to enhance the in-store shopping experience for pet owners, ultimately driving increased sales and customer loyalty.

Supervisor

HKT Teleservices, Dublin — Oct 2016 - Mar 2018

Implement innovative strategies to boost employee engagement and retention rates within the call center team, leveraging employee feedback and industry best practices to create a positive work environment. Drive performance improvement initiatives by analyzing data and identifying areas for process optimization and efficiency gains. Develop and implement performance improvement plans for underperforming team members to enhance overall productivity and efficiency in the call center.

Lead regular one-on-one coaching sessions with team leaders to provide personalized feedback and support, helping them develop their skills and reach their full potential in driving team performance and achieving key performance indicators. Education

High-School Diploma in College Preparation

Hilliard Davidson High-School, Hilliard, OH — Aug 2011 - May 2015 Skills

Bookkeeping Quickbooks

Front Office Office Management

Accounts Receivable Microsoft Outlook

Payroll Administrative Experience

Nicole Hiles

General Manager

Human Resources Financial Report Writing

Accounts Payable Management

Data Entry Budgeting

Interviewing Event planning

Visual Merchandising Inventory Management

Customer Loyalty Programs Training Programs Development Animal Welfare Compliance Team Mentoring

Visual Store Display

Languages

English

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