Customer Service High School

CHRISTOPHER SARCHET

Katy, TX *****

C: 832-***-**** • ********@**********.***

Education & Training

• H.S Diploma

Waltrip High School

Work Experience:

Centerline Logistics, Houston, TX

Contractor Driver 2021 – Present

• Promoted customer service and satisfaction by establishing superior customer relationships, immediately resolving issues and identifying opportunities for additional customer profit.

• Exhibited excellent customer service skills by interacting with customers regularly to answer questions and offer various services. Resolved customer complaints effectively and to customer satisfaction.

• Maintained daily logs electronically to ensure accuracy using Microsoft products.

• Served as a liaison between the headquarters and the area branches by addressing all customer questions.

• Reported any suspected mechanical issues as quickly as possible to avoid any delays on customer services.

• Assisted drivers by moving the vehicles or interacting with customers as needed to increase the efficiency of the delivery and pickup.

• Collaborate with the warehouse team to streamline loading processes, reducing loading time by 20%.

Pro Driver, Houston, TX

Contractor Temp Driver 2020-2021

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Reported any suspected mechanical issues as quickly as possible.

• Proven driver with track record of safely and efficiently delivering goods to various locations: locally and nationwide.

Whiteline Express, Houston, TX

Contractor Driver 2009-2019

• Completed on-time deliveries by choosing the best and most efficient routes.

• Fostered positive working relationships with customers by responding to questions and concerns.

• Kept detailed records of sales, payments and completed or in-progress deliveries.

• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.

• Consistently receive positive customer feedback for exceptional communication skills and friendly service.

References Available Upon Request

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