Help Desk Master Data
Resume:
P R O F E S S I O N A L
P R O F I L E
SAP SD/CS/VMS consultant, working for both
projects and support, has given me
experience and autonomy to work,
understand the business processes, study
and analyze the workflow to design solutions.
My previous role, N1 Support Leader, Helped
me to understand the help desk flows,
providing solutions to incidents, to find a
bottom line solution.
AXiGMA SAP S/4 DELTA SD
CVOSOFT IT Academy-Functional
Consultant SD Module.
CVOSOFT IT Academy- Consultant CS
Module.
Oral English: Basic/Intermediate
Written English:Basic/Intermediate
E D U C A T I O N
Ability to work independently.
High performance under pressure
Ability to follow instructions and
generate quality results
Study and analyze workflow to design
solutions.
Team management and
coordination.
Consultant SAP KAufmann SD/VMS/DBM - Seidor
Chile
Electronic invoice
LETRA
Customizing SD, VMS and module.
Master data
Management and coordination
Preparation and support of unit and integral tests in the system.
Use of GLPI tool.
Use of Service Now tool.
Use of Solman tool.
Creation of documentation
JUNE 2023 - APRIL 2024
W O R K E X P E R I E N C E
NICOLAS BENAVIDES
CON SUL T A N T S A P S/4 H A N A
SD/CS/VMS
Santiago, Chile
************************@*****.***
S K I L L S
Internal IT Analyst SD/CS - Prosud SPA
Electronic invoice
LETRA
Customizing SD and CS module.
Master data
Internal management and coordination
Preparation and support of unit and integral tests in the system.
Use of GLPI tool.
Internal CS module training.
Creation of documentation
MAY 2022 - FEBRUARY 2023
SD/MM Agrosuper customer support - Softtek
Chile
Electronic invoice
LETRA
Customizing SD and CS module.
Master data
Internal management and coordination
Preparation and support of unit and integral tests in the system.
Creation of documentation
MARCH 2019 - MAY 2022
Consultant and Team Leader N1 - Softtek Chile
Solman Control
Shift coordinator
Backlog control
SLA control report of tickets with the customer
Incident management support
Ticket assignment Level 1 ticket resolution.
JUNE 2018 - MARCH 2019
Contact this candidate