Technical Support Customer Service
Resume:
Mark Shenouda
***************@*****.***
LinkedIn - mark-shenouda-908708245
EDUCATION
Rutgers University-New Brunswick
Major - Computer Engineering
Expected Graduation Date – May 2026
Cumulative GPA – 3.29
SUMMARY
Motivated Computer Engineering student at Rutgers University with a strong foundation in technical support and a passion for cybersecurity. Proven experience in data collection, organization, and creating interactive maps using Python during a GIS internship. Additionally, as a basketball coach at St. Mark Christian Academy, I developed exceptional communication skills by working closely with children and parents. Seeking a help desk position to leverage my technical skills, enhance my problem-solving abilities, and gain hands-on experience as a stepping stone toward a career in cybersecurity. Adept at troubleshooting, and customer service, and eager to contribute to a dynamic IT team.
RELEVANT COURSES:
●Princpials of Electrical Eng I
●Princpials of Electrical Eng II
●Digital Logic Design
●Intro To Comp Science
●Int Computer for Eng
●Grant Writing
PROJECTS:
Circuits October 2023 - December 2023
●Actively building a remote-controlled RC car using an Arduino
●Arduino-powered projects (including joystick-controlled servo-motor, brightness-controlled LED, and speed-controlled motor)
●Built a switch-controlled circuit that controls a traffic light. We used LEDs in a trial to make sure the concept works then we implemented the circuit in a real traffic light
SKILLS:
●Technical Skills - Circuit Analysis, Schematics, Arduino, Java, C++, Linux, Python, tinkerCAD, Soldering
●Languages - English, Arabic, Spanish
PROFESSIONAL EXPERIENCE:
Port Authority of New York and New Jersey, Manhattan NY GIS Intern July 2024 - August 2024
●Collected and organized geospatial data to create comprehensive datasets for geographic analysis.
●Developed interactive maps using Python, enabling visualization of data in specific geographic locations.
●Compiled and structured data sets to facilitate understanding and utilization by other GIS specialists.
Pathak Technologies LLC, Princeton NJ Sales Representative Apr 2023 – present
●Help to increase revenue streams in a startup company in Nanotechnology
●Pitch to potential investors, partners, and subcontractors
●Make government bids and fulfill orders
St Mark Coptic Christian Academy, South Brunswick NJ Gym Coach Mar 2023 – May 2023
●As a head basketball coach, trained a group of 10-15 children for two hours
●Pitched the program to parents
ORGANIZATIONS:
Rutgers Formula Racing Club Member of Electrical Team Sep 2023 – present
●Work in a $7M construction shop building an electric Formula Racing Car
●Test and run electrical components on & off the Formula car
●Involved in understanding and constructing the safety electrical components and efficiency of the car
LEADERSHIP:
Coptic Club Secretary Sep 2021 – Jun 2022
●Hosted 100+ member High School Club
●Created fundraisers that went to people in need in Egypt
●Developed presentations/ lessons giving a spiritual word to club members
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