It Support Technical

GABRIELLE HUDSON

Pass Christian, MS *****

228-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

IT/Telecommunications Specialist and United States Army Veteran with an Active Secret Security Clearance leveraging 5+ years of proven experience providing critical communications and IT support in high-pressure environments. Adept at installing, maintaining, and troubleshooting complex communications systems, with a strong foundation in network management and cybersecurity principles. Currently pursuing CompTIA Security+ certification to further enhance expertise in information security. Proven ability to operate and secure communication networks, manage IT infrastructure, and implement robust security protocols. Career supported by military training and application.

• Security Management

• Encryption Technology

• Technical Support

• Installation/Upgrades

• Network Administration

• Communication Security

• Risk Assessment/Mitigation

• Database Analysis

• Cybersecurity Compliance

EDUCATION CERTIFICATION

CompTIA Security+ Pending Completion

TECHNICAL COMPETENCIES

Software: Microsoft Office 365, SharePoint, Google Docs Networking: LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi Processes: Change Management, Imaging, OSI, Model, Active Directory Operation Systems: Linux, Mac, Windows Server 2008, Windows XP, 7 & 8 PROFESSIONAL EXPERIENCE

Gulfport Police Department Gulfport, MS Mar 2022 – Present Police Officer

• Conducted routine patrols in designated areas to ensure public safety and deter criminal activity.

• Responded promptly to emergency calls, providing critical assistance and support in high-stress situations.

• Investigated crimes, gathered evidence, and conducted interviews with witnesses and suspects.

• Enforced traffic laws, issued citations, and managed accident scenes to ensure the smooth flow of traffic. Prepared detailed reports on incidents, arrests, and investigations for use in legal proceedings. United States Army National Guard Various Locations Jan 2019 – Present Signal Support Systems/IT Specialist

• Ensured sustained network performance and connectivity across classified and unclassified channels, maintaining critical communication lines.

GABRIELLE HUDSON PG. 2

• Multitasked in addressing network, hardware, and software issues, leveraging expertise in various IT domains to enhance departmental productivity.

• Provided technical expertise and support for signal communication systems, including radio, satellite, and network systems, to ensure reliable and secure communication capabilities for military operations.

• Troubleshot and resolved technical issues and equipment malfunctions through diagnostic testing, repair, and replacement of faulty components, ensuring minimal disruption to communication operations.

• Installed, configured, and maintained computer hardware, software applications, and peripheral devices, ensuring compatibility, functionality, and security over critical IT assets.

• Managed over 50+ user accounts, permissions, and access controls following IT security policies and procedures, ensuring data confidentiality, integrity, and availability.

• Diagnosed and resolved hardware and software issues on servers, workstations, and network devices; provided timely and effective technical support to end-users, minimizing system downtime. Allied Universal Biloxi, MS Jun 2020 – Dec 2021 Security Officer

• Monitored inbound and outbound traffic through the facility, ensuring compliance with security protocols and preventing unauthorized access.

• Utilized CCTV cameras to maintain surveillance over critical areas, quickly identifying and responding to potential security breaches.

• Conducted thorough sign-in procedures for customers entering the plant, effectively communicating with site contacts to facilitate smooth operations.

• Patrolled the plant premises, both on foot and by vehicle, to ensure adherence to safety regulations and promptly address OSHA violations.

• Operated the scale system to accurately weigh trucks entering and exiting the plant, maintaining detailed records for operational efficiency.

Ross Dress-For-Less Gulfport, MS Jun 2019 – Aug 2019 Stock Associate

• Applied hard tags to clothing items to ensure accurate inventory tracking and loss prevention.

• Arranged merchandise on shelves and displays, ensuring items were presentable and visually appealing to maximize sales.

• Assisted customers in locating desired items, providing knowledgeable and friendly service to enhance their shopping experience.

• Reorganized store layout as needed, ensuring optimal product placement and ease of navigation for customers.

• Managed fitting rooms, providing prompt and courteous assistance to customers and maintaining cleanliness and order.

Specialized Military Training:

Signal Support System Specialist Network Essentials Radio Communications Systems Troubleshooting And Maintenance Routing And Switching Essentials

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