Customer Service Representative
Resume:
Samandeep Sran
Edmonton, AB
***************@*****.***
Self-motivated with excellent verbal and written communication skills and strong computer skills.Hardworking professional with proven relationship-building and time management skills in fast- paced environments.
Personal Details
Highest Level of Education: DCS / DEC
Total years of experience: 7
Work Experience
Customer Service Representative
Apollo pizza and steak-Westlock, AB
April 2023 to Present
• Maintained records of transactions made during shifts as required by law or company policy.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Upheld high standards of sanitation in accordance with health department regulations.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Assisted in training new servers.
• Provided excellent customer service to ensure satisfaction.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Followed health safety guidelines when preparing and serving food products.
• Greeted guests and provided menus.
• Operated POS terminals to input orders, split bills and calculate totals. Food Service Supervisor
Popeyes Louisiana Kitchen-Mississauga, ON
September 2021 to January 2023
• Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food.
• Estimate and order ingredients and supplies required for meal preparation and look after the daily inventory.
• Establish methods to meet work schedules.
• Maintain records of stock, repairs, sales and wastage.
• Train staff in job duties and safety procedures.
• Implement health and food safety standards to maintain a hundred percent customer satisfaction.
• Inspect kitchen and food service area.
Security Guard (Full Time)
Safety First Security Services Inc.-Brampton, ON
September 2021 to January 2023
• Ensuring the safety of personnel, property, and assets on site
• Monitoring and controlling access to the premises.
• Responding to emergencies and incidents.
• Conducting regular patrols of the premises
• Maintaining accurate and detailed incident reports Manager
Gillz Grill Indian Cuisine-Brampton, ON
May 2020 to September 2021
• Supervising crew and Shift leaders and maintaining the highest standards in quality and service with a constant focus on profitability.
• Co ordinating staff training with crew trainers.
• Responsible for handling cash for all shifts, including bank deposits and ensuring that all cash procedure are properly adhered to maintain professional appearance.
• Took necessary steps to meet customer need and effectively resolve food and service issues.
• Ensuring that all sanitation, safety and security policies and procedures are observed and enforced. cashier and shift supervisor
McDonald's-Etobicoke, ON
October 2017 to May 2020
• Complied with all store policies, procedures as well as health and safety guidelines. • Hired as a crew member but was promoted as shift supervisor within 2 months.
• Displayed merchandise in a professional and appealing manner.
• Cashier take and dispatch orders in a fast environment.
• Preferred employee to work in rush hour due to great team skills and speed of service. • Took initiative to learn more position and to be more well rounded.
• Employee of choice to assist unsatisfied customers. Education
Diploma in Computer Networking and support technician Humber College North Campus - Etobicoke, ON
September 2017 to March 2020
Skills
• Demonstrated ability work good in team environment
• Computer literate-can learn new software easily
• Well-organized and efficient
• Enjoying working with people
• Able to handle multiple tasks
• Skillful in Microsoft word, Microsoft power point and Excel
• Assistant Manager Experience
• Management
• Cash Handling
• Supervising Experience
Certifications and Licenses
Class 5 Licence
March 2024 to November 2024
Class 5 full license
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