Customer Service Front Desk
Resume:
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RAEJA
PEARSON
CONTACT
*****.****@*****.***
Washington, DC 20020
SKILLS
• Professional
• Protecting People and Property
• Interpersonal Skills
• Customer Service Excellence
• Microsoft Office 365
• Writing reports
• Teamwork and Collaboration
• Excellent Communication
• Cash Management
EXPERIENCE
July 2023 - June 2024
Unarmed Special Police Officer
Allied Universal, Washington, DC
• Worked in KIPP DC Schools and Planned Parenthood Federation of America
• Monitoring of CCTV cameras and front desk/front door
• Secured/patrolled premises and personnel
• De-escalated/kept calm under pressure during hostile situations and emergencies
• Assisted with routined fire drills
• Answered phone calls/scheduled appointments
• Conducted emails
• Acknowledged customers with questions or inquiries
• Completed Daily Activity and Security Pass Down Reports
• Greeted and checked in clients/guests
• Reported crimes, incidents, and alarms
• Utilized two-way radios for seamless communication within the security team January 2022 - June 2023
Unarmed Special Police Officer
LGC Security, Washington, DC
• Worked in KIPP DC Schools and Event Staff
• Monitoring of CCTV cameras and front desk/front door
• Secured/patrolled premises and personnel
• De-escalated/kept calm under pressure during hostile situations and emergencies
• Assisted with routined fire drills
• Acknowledged customers with questions or inquiries
• Completed Daily Activity Reports
• Greeted and checked in clients/guests
• Reported crimes, incidents, and alarms
• Conducted bag checks
• Utilized two-way radios for seamless communication within the security team January 2020 - July 2022
Sales Associate/Cashier Manager
Shoe City, Washington, DC
• Managed the cash register
• Counted cash and closed out register
• Conducted refunds/spilt payments
• Assisted customers with questions or need of further assistance
• Made additional sales of merchandise on the sales floor
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• Provided excellent customer service
• Remained calm under pressure
January 2021 - February 2021
Security Guard
ANPS Security, Washington, DC
• Secured the National mall and Military equipment for the 2021 Inauguration
• Conducted patrols
• Observed and remained on post
• Took notes
June 2017 - July 2019
Childcare Aide
Miriam's Growing Seeds Daycare, Washington, DC
• Monitored the safety of children
• Assisted with meal prep and snacks
• Helped children with good hygiene such as, changing diapers of infants and toddlers
• Participated in learning and play activities
• Assisted in teaching curriculum
June 2016 - August 2016
Camp Counselor
Agape Cabbage Patch Early Learning Development Center, Washington, DC
• Assisted with supervision of children
• Provided the highest level of customer service to children and families
• Participated in learning and play activities
• Ensured campers well-being and made sure their experience was fun and rewarding
EDUCATION
Expected graduation December 2025
Business Management Candidate
Delaware State University, Dover, Delaware
January 2019
High School Diploma
Eastern Senior High School, Washington, DC
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