Customer Service Security Guard

Shifa Kapoor

Brampton, ON L*Y *Z*• 647-***-****) • *************@*****.***

Professional Summary

A highly motivated individual, a creative and critical thinker who will go the extra mile to obtain the objective. Reliable, diligent, and flexible professional with excellent communication capabilities. Driven to always be prepared to provide help to customers and co-workers alike.

KEY ACCOMPLISHMENTS ( Communication& Customer service )

• Microsoft Office: Word, Excel,

Outlook, and Power Point

• Excellent and effective

communication skills.

• Result oriented and strong

decision-making skills.

• Time management

• Office Supplies and Inventory

• Constructive Feedback

• Clerical Support

• Data entry

• Detail-oriented

• Physically fit

Work History

SECURITY MANAGEMENT SERVICES (Toronto)

SECURITY GUARD OFFICER (JAN2024-TILL DATE)

• Ensuring the safety of clients’ property and personnel

• Understanding client security needs, site-specific regulations, equipment, and existing security protocols about fire, theft, or break-in situations

• Detecting and reporting any irregularities and bringing up suggestions for improvement

• Immediate response to emergencies whenever necessary to assist clients

• Patience and tolerance for being able to spend long periods observing SINGLA GUPTA &CO. ( Ludhiana), Punjab

ADMINISTRATIVE OFFICER (SEPT 2019- APRIL2023)

• Set work priorities and accordingly assign roles and responsibilities to the subordinate staff.

• To maintain the inventory of the office, budgets and suggest budgetary control measures.

• Coordinate office services such as equipment and supply acquisition and organization, parking maintenance and security services.

• Assist management on projects as needed.

• Reorganized supplies and increased productivity

• Outlined detailed action plans to improve customer experience and overall profitability.

ACTIVITIES &INTERESTS

Marketing, Managing business and sales & retail . Education

• Bachelor of education- Science, 05/2018

• Panjab University - Nightingale college of education, Ludhiana, Punjab

• Master of Science – Microbiology, 5/2015

• Panjab university – Chandigarh, India

CERTIFICATIONS

• SECURITY GUARD LICENSE

• FIRST AID & CPR( B AND C LEVEL )

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