Customer Support Technical
Resume:
S U M M A R Y
W O R K E X P E R I E N C E
AOUN SHIRAZI
Analytical, committed, persistent engineer with technical background & hands-on skills, experience in resolving hardware & software implementation. Providing customer support, escalation support, network administration, configuration, troubleshooting of various technologies including voice & wireless, routing, switching, infrastructure, cloud and security issues and concerns.
Hillsborough way 556,
California
************@*******.***
https://pk.linkedin.com/in/aoun-
shirazi-56b548250
Image Mircotech Spare Parts- IMSP
Network support engineer - from Oct 2019 till Dec 2022 Manage CRM database ensuring issues and client contacts are accurately document. Perform technical architecture planning, assist in business analysis, respond to RFP's. Assisting in the development and maintenance of IT systems and databases. Develop and implement IT policies and procedures.
Providing support: Offering technical assistance to end users through email, phone, or in-person. Working with developers IT teams to resolve complex issues. 7225 Oxford Way, Commerce, CA 90040
Provided network support to users and external clients. Addressed customer issues to ensure overall customer satisfaction through attention to detail and quality service.
Support the network print server, configuring printers to use DHCP instead of static IP and update the documentation accordingly.
Responsible for the installation, maintenance, and usage of the company's LAN/WAN. Primary responsibilities included Administering and troubleshooting end-users computers and local servers, identifying and resolving computer and network performance problems. CCTV cameras installation on given locations and fixing cable connections issues. Provided technical support to users experiencing difficulties with their networks. Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
Provided technical support to end-users regarding connectivity issues or other LAN related queries. Installed and configured LAN hardware such as switches, routers, bridges, hubs and other network devices. Configured IP addressing schemes, subnets, routing tables, DNS records, DHCP pools and other networking components.
Troubleshooted hardware and software problems related to wireless networks. Installed, configured, maintained and upgraded Linux operating systems and services. Deployed advanced features such as MPLS VPNs or DMVPNs for enterprise customers. Assisted in the design and implementation of new technologies such as VoIP solutions or wireless networks. Installed firmware updates on network equipment such as Cisco switches and routers. 12900 Park Plaza Dr, Cerritos, CA 90703
Network/System engineer - from Jan 2023 present
AT&T
Amazon CloudWatch
Amazon CloudTrail
Amazon EC2
Amazon CloudFront
DevOps
Kubernetes
Jenkins
Docker
Cisco Certified Network Associate AWS Solution Architect Associate My-Cisco Center Sherdil-IT Academy
C E R T I F I C A T I O N S
S K I L L S & T O O L S E T
Active directory
Hyper-V and ESXi
Linux System Administrator
VMware
Solar Wind
Telnet/SSH
BGP,OSPF,ECMP,MPLS
Cisco ISE
Wireless LAN Controller
TCP/IP
VPC
Cisco Access point
Routing Protocols
CCTV Camera Installation
Copper fiber/ Network Cable experience
• 2016–2020
E D U C A T I O N
Computer Networks
Cloud Computing
Network security
Operating system
Bachelor of Science in Computer Science
Resident Network Engineer - from May 2017 till Aug 2019 Optimize network performance and reliability on Solar wind by maintaining hardware and software, analyzing technical issues and ensuring availability to system users . Designing, configuring, installing and maintaining local area network hardware, software and telecommunications services such as personal computers, wireless internet devices, routers, switches, printers etc. Communicating with other departments to report and resolve hardware, software and operation problems. Troubleshoot and resolve software defects and issues, ensuring timely upgradation of routers and switches to patch the vulnerabilities. Executing 802.1X and MAB authentications on Cisco Switch to authenticate using Cisco ISE. Maintaining data of all networks devices, IPs, OS and relevant matters. Providing support related to ECIB ( Cisco DUO/RSA) connectivity issues to different banks.
Resolving Wi-fi and Cisco Any-Connect Secure Mobility Client’s issues at user end by the help of Cisco WLC. State Bank of Pakistan
Provides high-level design services for inter-network architecture, which could include LANs, routed and switched WANs, and remote access networks.
Troubleshoot routing protocols EIGRP, OSPF, BGP, VLAN, Trunk, STP, HSRP, and GLBP. RXXX+8GC, I.I Chundrigar Rd,Karachi City,74000, Pakistan Printer Service
Ticketing system
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