Customer Service A Team
Resume:
RESUME
Name :
Birth Date
Religion :
Nationality :
Current City :
Cell phone number :
Email address :
Edwin Luvaha Muyoma
21st July, 1986
Christian
Kenyan
Mombasa
*********@*****.***
***********@*****.***
Personal profile
I am a proper dedicated and devoted to the success of any work I do, I believe in achievements, performance, meeting deadlines and prospering, team work spirit. Interpersonal relations, communication, leadership skills, initiative and creativity, analytical skills are the few drives among others of my enthusiasm. Mental and physical energy are the forces to my personality to work with integrity, morally upright, human person respect and ethical standards.
Career Objective
To work in reputable organization that will enable me practice my specialty while assisting them realizes their mission and vision.
Key skills and Qualities
Languages - English – Fluent (spoken/written), Kiswahili – fluent (spoken/ written)
Social skills - Strong communication and interpersonal skills, ability to interact with others
Honestly, fairly, respectful and professionally, through knowledge of principles and processes of quality customer service. A team player who is result oriented, self-motivated, can meet deadlines.
Computer Skills - Microsoft package and presentations packages. I am also acquainted with the internet.
Other Skills - Business interactive skills, business negotiation and long term relationships building skills.
-Leadership skills acquired from various organizations, being courageous leader and front line management.
-Respect of human person and committed to a moral obligation and justice as a universal convention.
Achievements
In my line of duty I achieved the following;
I took it from a humble step of being a Waiter to a Restaurant supervision having worked in all areas in the Food and Beverage and administration.
Employment History
1st May 2014- 8th Oct 2014 Sai Rock Hotel- MOMBASA
Attachment as Food and Beverage
Key responsibilities
Looks for ways to avoid waste and limit costs
Apply positive suggestive sales approach to guide Guests
Present menu, answer questions and make suggestions regarding food and beverage
2015-2019 PRIDINN PARADISE BEACH HOTEL & SPA- MOMBASA
WAITER
Key Responsibilities:
Ensuring food quality and taste is of the highest standard
Managing inventory of stock and ordering raw materials
Controlling budgets and minimizing wastage
Organizing duty roster of the staff
2020 –To date BAMBURI BEACH HOTEL MOMBASA
Banquet waiter.
Responsibilities
Ensuring banquet rooms are set as per customer’s request.
Ensuring that each event is on time as per the banquet event course.
Monitor table were to ensure it is presentable to guest.
Work towards the timely set up of the assigned Food & Beverage out let,
according to the meal settings and in line with the opening hours.
Professional Training
2006: SKYTECH AVIATION COLLEGE INTERNATIONAL - Certificate in Computer Operations
2011: ZETECH UNIVERSITY - Certificate in Hospitality and Tourism Management
2014: SAI ROCK HOTEL – Attachment
2015: ZETECH UNIVERSITY – Diploma in Hospitality Management
Referees
Lucky J ohn
Restaurant Manager
Pridinn paradise HOTEL
CELL: +254 070*******
GLORIA JAEDAH
OPERATION MANEGER
Bamburi Beach Hotel
Cell +254-*********
Contact this candidate