Business Systems Analyst
Resume:
Teri Kline
****.*.*****@*****.***
*** *** ***. **, *******, MN 55313
Summary
Experienced application support analyst with a proven track record of application up time, customer satisfaction, and innovative solutions to data reporting requests. Strategic thinker with an eye towards continuous improvement in all areas. A quick learner who enjoys challenges. Relevant Skills
Customer Support
• Over 20 years of exceptional Help Desk and Application Support experience
• Excellent oral and written communication skills with professional telephone presence
• Attention to detail, style, and editing skills
• Collaborative team player as well as a strong, independent contributor Problem Solving
• Exhibits troubleshooting, logical, and analytical skills
• Reactive, responsive; thinks outside the box
• Has ITIL Change, Incident, and Problem Management experience
• Strives for continuous improvement
Technical Skills
• Microsoft Office Suite, plus Dynamics CRM, Outlook, and Visio
• Adobe Acrobat Distiller, Crystal Reports, HEAT, ServiceNow
• Various office machines
Professional Experience
Robert Half/RCIS, Anoka, MN
Customer Service Tech II
2008-2009
RCIS/Wells Fargo, Anoka, MN
Technical Writer
2009-2012
RCIS/Zurich NA, Anoka, MN
Business Systems Analyst
2009-2023
Education
CERTIFICATE – HUMAN RESOURCES: PAYROLL 2021
CERTIFICATE – HUMAN RESOURCES: USING METRICS TO DRIVE HR STRATEGY 2021 LinkedIn
CERTIFICATE – HUMAN RESOURCES FOUNDATIONS 2021
CERTIFICATE – HEAT 9.5 ADMINISTRATOR CERTIFICATE 2010 FrontRange Solutions, Colorado Springs, CO
BACHELOR OF ARTS – ORGANIZATIONAL MANAGEMENT 2009
Ashford University, IA
Contact this candidate