Case Manager Customer Service
Resume:
EM
EBONEE MCELWAIN
**************@**************.***
indianapolis, IN 46218
PROFESSIONAL SUMMARY
Skilled team player with strong background in customer service,Case Manager in Public environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
SKILLS
Utilization management
Care coordination
Community resources
Discharge planning
Patient needs assessment
Set organizational policies
Prepare budgets
Generate reports
Prioritization
Problem-solving
Public speaking
Planning
Training
EXPERIENCE
Case Manager, Wheeler Mission, Nov 2020 Current, INDIANAPOLIS, Indiana
Developed, implemented and communicated resource referrals to support discharge plan.
Applied utilization criteria to facilitate clinical resource management.
Provided support for complex cases or complaints requiring special attention.
Studied Medicare and Medicaid requirements, managed care and other payor regulations and benefits to support patients.
Activities Assistant, Golden living Assistant Living, Jan 2019 Nov 2020, INDIANAPOLIS, Indiana
Set up physically-demanding activities according to precise safety standards.
Checked safety gear carefully to prevent critical errors and protect participants.
Encouraged residents to participate in individual and group activities by highlighting features and benefits.
Prepared supplies in advance for days' activities for as many as [Number] participants.
Assisted struggling participants with activities to improve enjoyment and success.
Monitored guests for signs of distress, unsafe behaviors and illegal activities.
Coordinated group movements between base locations and field activity areas.
Planned and directed special activities and events.
Maintained up-to-date forms and activity schedules, distributing information in digital and physical form.
Developed proactive recreational plans and goals based on skilled assessment of each individual.
Reached out to local community to promote recreational events and bring in new participants.
Submitted incident reports and attendance and observation records.
Responded to emergencies with basic wound care and other first aid treatments.
Served as mentor to assigned group of [Number] participants, routinely providing 1:1 support and feedback.
Collaborated with management to action participant complaints.
Instructed participants in age-appropriate group and themed activities.
EDUCATION
High School Diploma, Algebra, English June 2017 Greensburg Christan Academy Greensburg, IN,
GPA 4.0
ACCOMPLISHMENTS
Mental health Training, and able to attend all housing meeting through out the city. I have worked close with the community and different Organizations.
COMMUNITY SERVICE
Collection Volunteer, for clothing and house hold needs for clients
ADDITIONAL-INFO
Keynote Speaker, At the new Justice Center for men and Children
Proficient in Microsoft Word, PowerPoint, Excel, [other programs]
Personal website: ***************@*****.***
AWARDS
Outstanding Achievement: In housing guest
JOB
I also worked at Nicks Chilli Parlor, I worked there for 3 years as a Night Manager. I also worked alot of home health aid jobs and managed a few adult living homes.
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