Customer Service Pharmacy Technician

Rosa Garcia

951-***-**** /rareyanl @yahoo.com

Presently, my position is Senior Certified Pharmacy Technician

with 24 years of experience in the retail pharmacy environment.

Recognized for the ability to efficiently dispense and package

prescriptions with accuracy. Implementation of processes that

improve overall productivity. Provide superb customer service.

PROFESSIONAL EXPERIENCE

October 1997 — Present

WALGREENS PHARMACY

- Prepare labels and fill prescriptions accordingly, pre-

packaging common medications that resulted in faster

order completion.

- Streamline date management procedures by reducing

number of categorical imputs, which reduced

administrative work time.

- Assisted with training of new pharmacy technicians,

ensuring customer service standards were adequately met

as well as the correct procedures were being followed

when dispensing medications.

- Provide outstanding customer service, building rapport

that has driven client

Retention.

- Handled Treatment Authorization Requests (TAR) and

Service Authorization Requests (SAR) as well performed

billing procedures, accurately handling and recording

cash flow.

- Oversaw inventory levels, implementing new process that

ensured 100% stock availability increasing inventory

turnover.

- Certified Immunizer (2021). Able to give adults and

children Covid-19 and flu vaccines. Providing Covid-

19 testing as well.

EDUCATION

1995 - 1996

California Paramedical Technical College

Riverside, CA

Internship at Riverside County Regional Medical Center for a

total of 260 hours.

I continue to take continuing education courses and State exams

to keep my Certification status active and in good standing.

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