Customer Service Billing Specialist
Resume:
EDUCATION
College of Engineering, Pune
• Master of Technology in Process Instrumentation, 2018-20
Mksss Cummins College of Engineering for Women, Pune
• Bachelor of Engineering in Instrumentation and Control, 2015-18 Government Polytechnic Amravati
• Diploma in Electronics & Telecommunications, 2012-15 EXPERIENCE
September 2021-June 2024
Billing Specialist Volunteer • Legal Freight LLC
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction. Researched and resolved billing discrepancies to enable accurate billing. Provided excellent customer service, developing and maintaining client relationships. Invoicing customers and getting updates on payments. Dispatching Volunteer • Legal Freight LLC
Coordinate and schedule routes for drivers, optimizing delivery times and fuel efficiency. Maintain real-time communication with drivers via Samsara, ELD. Monitor and address any delays, accidents, or issues, ensuring timely resolution and customer satisfaction. Prepare and distribute daily route sheets, ensuring all relevant information is communicated clearly. Collaborate with warehouse staff to ensure timely loading and unloading of goods. Handle emergency calls and route adjustments, maintaining composure under pressure. July 2019-June 2020
Inplant Trainee • Danfoss Power Solutions India Pvt Ltd As an Inplant trainee, my project was to simulate vehicle environment for Electronic Control Unit(ECU), without the actual presence of vehicle. A virtual simulation was done to simulate the various operational conditions of the system after varying input parameters using Plus+ 1 Guide software. COMMUNICATION
As a billing and administrative assistant, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. Assisted with billing inquiries and provided timely responses to enhance customer satisfaction. Researched and resolved billing discrepancies to enable accurate billing. Provided excellent customer service, developing and maintaining client relationships.
SKILLS
Billing systems and software(ITS, QUICKBOOKS, DAT, RTS PRO)
● Sheet Balancing
● Insurance Verification
● Invoice Processing
● Claims Processing
● Billing and Invoicing
● Dispatch
Fremont, CA-94536
*************@*****.***
OBJECTIVE
Skilled in billing systems and
software, knowledgeable about
preparing invoices, processing
payments and pursuing past-due
balances. Well-versed in accurately
coding different types of bills for
clear record keeping and tracking.
Team-oriented, dependable and
performance-driven. Demonstrated
ability to develop and maintain
client relationships, ensuring
accurate and timely invoicing
processes.
POOJA RAUT
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