Customer Service Data Entry
Resume:
Ashley McCray
Fontana, CA *****
**************@*****.***
Customer service oriented, professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients/clients and management. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient/client privacy and confidentiality.
● High Academic Honors Recognition / Honor Roll
● Monitor customer interactions and use active listening skills to determine customer needs
● Well-organized, manages time and priorities while multitasking
● Detail oriented, ensures accuracy and maintains documentation
● Accurate data entry; knowledgeable of office equipment and procedures
● Microsoft Office / MS Excel MS Word MS PowerPoint Work Experience
Caregiver
Private Duty Care - Fontana, CA
August 2011 to Present
● Provided companionship and personal care to cancer patient
● Changed colostomy bag, distributed medication and prepared meals
● Handled light housekeeping, helped with personal hygiene and ran errands
● Completed daily logs documenting patient condition and transported to doctors' appointments Assistant Manager
Kaykel Investment Properties - Fontana, CA
November 2020 to March 2023
● Completing paperwork and ensuring invoices and documentation are ready to be sent out if store manager was unavailable
● Stocked and organized store and ensured no expired products were displayed for purchase.
● Assisted employees and customers and addressed any issues that arose on a daily basis.
● Managed daily reports of transactions
● Managed and ordered all incoming and outgoing inventory and special orders for customers.
● Provided excellent customer service to all customer.
● Trained new employees on store processes and procedures
● Enforced and complied with all company policies and procedures
● Oversaw day to day store operations
● Managed new team members and employees
Warehouse Employee
Amazon - Fontana, CA
June 2018 to May 2019
● Methodically picked, packed and labeled merchandise to prepare for shipment Warehouse Associate
Celestica - Fontana, CA
October 2015 to May 2018
● Staged products between receiving, storage and shipping areas to accurately transfer items * Exceeded specific team goal by partnering with staff to share and implement best practices as Back up lead
● Cosmetic examination of parts, changed where needed and tested units Collections Specialist
Collection Technology INC - Rancho Cucamonga, CA
August 2013 to October 2015
● Communicated with customers via inbound and outbound calls
● Processed payments and scheduled postdate payments
● Performed extensive internet research to locate consumers via skip trace
● Documented customer interactions to record all collections activities performed
● Recorded defaulted student loans using strategic collection techniques
● Managed and maintained a desk inventory and educated customers about repayment options
● Adhered to Federal and state laws and provisions Education
Diploma
Duarte High School
June 2010
Certifications and Licenses
Food Handler Certification
May 2021 to May 2023
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