Customer Service Pharmacy Manager
Resume:
Mouhammad Alameh
PHARMACY MANAGER
Profile
Dynamic Pharmacy Manager with over a decade of experience leading pharmaceutical operations and managing staff. Skilled in team management, problem-solving, and exceptional customer service. Accomplished in maintaining compliance with policies and regulations, leading immunization initiatives, and strategizing for inventory management and growth. Eager to achieve MTM certification and foster a team culture that empowers excellence. Employment History
Pharmacy Manager, Walgreens, Phoenix
MARCH 2 0 2 2 — PRESENT
• Improved customer satisfaction by introducing a streamlined prescription filling process.
• Developed and implemented a workflow system that improved the efficiency of the pharmacy.
• Provided patient medication counseling that resulted in an increase in patient adherence to medication regimens.
• Collaborated with doctors and nurses to develop protocols for the safe and effective use of medications.
• Monitor stock replenishment, inventory levels, policies and procedures, record keeping, budget, and product recalls per company policy. Staff Pharmacist, Fry's, Scottsdale
S E P T EMBER 2 0 2 1 — MARCH 2 0 2 2
• Created an outstanding customer experience and inspire associates to deliver excellent customer service.
• Administered vaccines and volunteered with COVID clinics.
• Complying with all local, state, and federal laws.
• Establish and maintain a safe, clean environment that encourages customers to return.
Staff Pharmacist, Sin El Fil Pharmacy, Beirut
J UNE 2 0 1 1 — J ULY 2 0 1 6
• Created an outstanding customer experience and inspire associates to deliver excellent customer service.
• Administered vaccines and volunteered with COVID clinics.
• Complying with all local, state, and federal laws.
• Establish and maintain a safe, clean environment that encourages customers to return.
Compounding Technician, Avella, Phoenix
S E P T EMBER 2 0 1 8 — S E P T EMBER 2 0 2 0
• Assisted the pharmacist in compounding, labeling, and packaging medications.
• Work closely with facility pharmacists and internal quality assurance personnel.
• Compounding sterile injectables.
Details
Phoenix, 85050
United States
*********@*****.***
P L ACE OF B I RTH
Beirut, Lebanon
Skills
Team Management
Customer Service
Compliance Management
Inventory Management
Immunization Initiatives
Pharmaceutical Operations
Medication Dispensing
Patient Counseling
Licensed Pharmacist in Michigan
Licensed Pharmacist in Arizona
Languages
English
Arabic
Pharmacy Technician, Walgreens, Phoenix
AUGUST 2 0 1 8 — S E P T EMBER 2 0 2 0
• Acted as a liaison between patients, doctors, and insurance companies to ensure accurate and timely medication delivery
• Verified accuracy of patient records, entered data into pharmacy system, and updated patient profiles
• Ensured accuracy of prescription orders by double-checking dosage calculations and directions
• Resolved insurance issues and corrected billing mistakes, resulting in a decrease in customer complaints
References
Adam Brunelle from Fry's
****.********@********.*** 623-***-****
Aric Isaacson from Walgreens
Gary Carpenter from Walgreens
Contact this candidate