Scrum Master It Infrastructure

Shafieka van de Schyff

Ph: 919-***-****

Email: ***********@*****.***

Summary

● Proficient in multiple Agile Frameworks (Crystal Methods, SCRUM, XP, LEAN, KANBAN, Scrumban, DSDM, FDD), CMMI Methodology, SAFe Framework (4.0, 5.0, 6.0), Waterfall Methodology, SDLC, LESS, Scrum at Scale, TDD and ATDD as a Scrum Master, Agile Coach, Delivery Lead, Product Owner, and Release Train Engineer.

● Sr. Scrum Master: 15+ years; Global organizations(large, mid-size and start-ups), Government, Pharma and Medical devices, IT Infrastructure, Mobile devices and Application development.

● Release Train Engineer: 6+ years; Global organizations(large, mid-size and start-ups) Mobile Devices, IT Infrastructure, Pharma, and HR payroll.

● Coaching Experience: Global Enterprise (off-shore and on-shore teams, matrix teams - all over the globe - 400 people), mid-size +/- 150 - 80) and start-up (less than 80).

● Experience in Product Delivery, Integrations, IT Infrastructure(IaaS, PaaS, SaaS, Microservices,Data modeling, Quality Assurance, Compliance as GXP, SOX, HIPAA, GDPR, ISO, standards as NSQH and Digital Transformations at Large Enterprises, mid-size and start-ups).

● Other competencies; IT Project budget analysis, outsourcing strategies, global providers and procurement and portfolio management.

● Communication and collaboration skills; cross-functional and distributed teams, inter-departmental, business partners and third-party vendors.

● High-Energy, flexible, focused, self-motivated and driven to provide quality and services.

● Interpersonal skills in team motivation/high-performance team creation, transparency, communication and collaboration, product owner/Marketing relations, Soft-skills, emotional intelligence, influencer, active listener, coach, train, passionate and servant-leader. Experience

Agile Project Manager - Consultant

Genmab, New Jersey

April 2023 – Present

● Delivered as a scrum master Integrated Product functionality from Jira to ServiceNow for Digital product Reporting and services in 5 months, automating metrics and reporting to be consistent at an enterprise level. This allows product metrics to transpose into reports automatically, 90% improvement for creating manual reports and addressing service requests.

● Coached and trained product owners, how to use story mapping, vision boards and create customer journey boards.

● Designed the Digital Transformation for Compliance (GxP, SOX, GDPR, Data integrity) and regulatory documents from Veeva Atlassian delivery tool for Process and the Test and Validation Center of Excellence.

● Transformed document templates from Veeva to Confluence for product selection.

● Presented the idea for transformation to SAFe 6.0 to leadership, buy-in completion achieved. Agile Coach/Trainer - Contract

Marsh McLennan, New York

September 2022 – March 2023

● Supported and coached Scrum at Scale framework, imposed better and faster decision making by leadership.

● Improved valued aggregated metrics, by fixing the metrics in the IT Infrastructure and application teams based on the teams retrospective items.

● Made backlog improvements by assisting Product owners with their prioritization needs and sprint goal definitions. 60% improvement in collaboration and cross team dependency mitigations.

Agile Coach/Scrum Master - Contract

Tracfone / Verizon, Florida

July 2021 – September 2022

● Wrote 80% of the SAFe playbook, based on SAFe 5.0.

● Build out portfolio value streams with product management for their portfolios.

● Played and trained the role of a Release train engineer, synching the ART and releases.

● Facilitated PI Planning, and Inspect and Adapt sessions.

● Trained people in story writing, played the product owner role for a POC.

● Trained and Coached Scrum, Scrumban, Kanban, Lean, other methods, techniques and practical tips to improve, Scrum events, knowledge sharing, value-derived metrics, quality improvements, and collaboration efforts that end in usable solutions for teams to become self-organized improving the continuous delivery pipeline.

● Integrated compliance into SOX, PCI standards and ISO-9001

● Rolled out TDD and BDD Practices.

● Coached 10 teams; 63 people, and scrum master for 3 teams, IT infrastructure and 2 teams for Compliance, off-shore and distributed team members. Agile Delivery Lead / Coach

LoanPal / GoodLeap, California

February 2021 – July 2021

● Agile delivery lead for 5 teams, 3 teams in Romania and 2 in California in Scrum and Kanban in

(planning, Continuous refinement, retrospectives, daily scrum event/standup, reviews/demos)

● Facilitated PI planning, and ART delivery, initiating SAFe Framework.

● Facilitated scrum of scrums across teams

● Improved 4 of my team's delivery time 3 fold by implementing DevOps, robust story mapping, alignment with OKRs instead of KPIs, PI planning, story writing and aligning scrum events(ceremonies) and cadences.

● Created growth engines for my teams to track agile maturity, improvements increased, better sprint turnover, quality improvements where made and story writing improved. Resulted in increased faster release, improved sprint cadence from 2 weeks to 1 week.

● Developed a path for a Quality Control and Architecture involvement alongside the delivery of the Products.

● Supported and rolled out the Value stream agile teams transformation. Agile Delivery Lead / Coach

Royal Caribbean Cruises Ltd., Florida

June 2018 – February 2021

● Delivery lead for 3- 9 delivery teams, and the dining applications, shipboard, air modernization, shipside, and legacy team, across 3 company brands.

● Scrum master for offshore and home-based agile teams for the Air e-commerce application.

● Facilitated Scrum of Scrum meetings for scrum teams.

● Provided team metrics, velocity burndown, release burnup, create scrum boards and preparations of PI planning according to the objectives.

● Released on a 2-week cadence scrum and kanban cycle.

● Measured and adapted Kanban teams’ cycle and throughput times.

● Ensured that the product backlog is prioritized, for continuous refinement and story mapping sessions, including well defined planning sessions with goals, story pointing, and other collaboration sessions like swarming, pairing and big room planning and product alignment using JIRA align.

● Created goals for each sprint aligned with the roadmap for product delivery.

● Facilitated story mapping regularly for new backlog features with business and cross team SMEs.

● Provided agile training, mentoring, coaching, and understanding CI/CD using the agile principles and values for multiple teams and individuals.

● Executed PI planning, sprint planning, daily scrum events/standups, retrospectives, backlog refinement, and (system and sprint) demos/reviews.

● Played an active contributor towards the agile transformation and rollout and building cultural change.

● Created product roadmaps and product alignment across the product delivery for multiple products.

Agile Coach/Scrum Master/Release train Engineer

DELL EMC, North Carolina

November 2014 – June 2018

● Coached distributed and co-located team members. Responsible for 6 teams, Trained and

● Created the Community of Practise for scrum masters, for collaboration and improvements.

● Assisted product owners with prioritizing the product backlog, readiness and feature/ epic creation to be concise and clear.

● Improved collaborative and understanding OKRs at all levels, focused on value and outcome.

● Created a top-down deck from leadership to delivery end-to end for iterative alignment of goals on our product deliveries.

● Encouraged and mentored the team to become more self-organized, during their sprint time boxes or work item commitments.

● Delivered using scrum and kanban with my teams, for their planning, retrospectives, refinement, daily scrums, and preparation for the PI planning in advance.

● Fostered an environment of trust, between team, product owner and scrum master.

● Align and promote agile adoption with management, senior leadership, PMO and product owners and product management.

● Assisted with the Portfolio management for company initiatives assessments. Creating a balance between Waterfall and Agile delivery creating a pathway for better agile adoption.

● Ensure that all agile practices and inspect and adapt are actionable.

● Devised and supported the SAFe 4.0 framework as a key contributor and initiator. Sr. Scrum Master - Contract

Red Hat, NC

February 2014 – November 2014

● Provided Product owner and team training, support and action change for user story clarity and valid testable acceptance criteria.

● Actively assisted with user story writing, implementing continuous refinement, and sprint planning with goals.

● Collaborated in many agile communities of practice as key contributor.

● Coached teams on how to keep each other accountable and focus on the priorities to deliver customer value, and how to use relative sizing.

● Removed roadblocks and promoted core agile principles.

● Made and encouraged corrective action using Agile principles as the guideline, supporting transparency, finding opportunities for continuous improvement, and building team relationships.

● Encouraged the teams to collaborate, how to use concepts effectively and communicate as a team to foster trust across the environment.

● Facilitated all scrum and kanban events, including the scrum behaviors and concepts.

● Consulted in agile transformation and an active contributor to all communities of practice.

● Assisted and supported team strategic roadmaps for agile.

● Responsible for enabling teams that use Scrum, Scrumban and Kanban, LEAN methods.

● Participated in company blog, speaking events and external agile learning opportunities. Principle Consultant – APM/Agile Coach - Parata Systems, North carolina March 2013 – February 2014

Agile Coach / Scrum Master - Verisk Analytics North Carolina November 2011 – March 2013

Agile/SDLC Project Manager – Contract - Progress Energy, North Carolina July 2011 – October 2011

Agile Project Manager - Blue Cross Blue Shield, North Carolina March 2011 – July 2011

Self-own company - Project Manager (Capital office and ITD) Commonwealth of Massachusetts, Massachusetts

April 2009 – March 2011

Senior Staff Engineer, Configuration Management – Contract - Sony Ericsson, North Carolina April 2006 – October 2008

Project Manager – Consultant (Sanford Rose) - Project Manager/Lead – 3rd Party Billing Laboratory Corporation of America Holdings, North Carolina April 1999 – March 2006

Technical and Management Skills

Languages: XML, HTML, XSLT, PL SQL, SQL, Microsoft C, C++, Java, Perl, TCL, PHP, COBOL, Micro Focus COBOL, ASSEMBLER Pascal, FORTRAN, QUIKJOB, Visual Basic 6, HPS and MySql Software Tools: Word, Excel, PowerPoint, MS Access, MS Project, Eclipse, PeopleSoft Tools, Rational ClearCase and ClearQuest, Rational Quality Manager (RQM), Rational Requirements Composer (RRC), and Rational Team Concert (RTC), Erwin, VersionOne, SharePoint, Veeva, Primavera, Clarity,R ALLY, Azure, Mural, Miro, ServiceNow, Jira, Jira Align, Xray, and Confluence. Education, Training, and Certifications

Education

● Studied BSc, Computer Science and Applied Mathematics, UNISA (University of South Africa), Cape Town, South Africa (Was recruited pre-graduation) Training

● Agile Boot Camp: Practitioner’s Workshop to Pragmatic Real-World Adoption

● Object Orientation Design and Analysis techniques

● Systems and Business Analysis

● Rational ClearCase and ClearQuest, Rational Team Concert, JIRA, CA Rally, VersionOne, TFS, Trello, iObeya, Jamboard.

● GSM, GPRS, EGPRS, UMTS

● Programming in Java

● Crucial Conversations, Negotiate to Win, Six Sigma knowledge, Fault Tree Analysis(FTA), Five Whys, Fishbone Diagrams.

Certifications

● PMBOK, PM01, PMI-ACP certification (#1512833)

● CSM, CSP and CSPO Certification (#000118788)

● SAFe Agilist 4.0

● ICP-ACC - ICAgile

● CAL – Certification Agile Leadership

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