Customer Service Guest
Resume:
GERRY MACABATE P.
Email: ***************@*****.***
Contact no. +385-**-***-****
Country of origin: Brgy. Mataphao, New Washington Aklan., Philippines
Current residence: Resnik 105, Zagreb 10000, Croatia
Skills Summary
Effective communication skills with more than (11) eleven years’ working experience in the hotel and
restaurants industry. Seeking high level guest service skills and excellent service. Offering extensive
knowledge of hospitality etiquette, food preparation and superior customer service.
WORKING EXPERIENCE:
Housekeeper/Cleaner
Kras
Country: Croatia
October 2023
Jobs Descriptions:
1. perform a variety pf cleaning activities such as sweeping, mopping, dusting and polishing.
2. ensure all areas are cared for and inspected according to standards.
3. protect equipment and makes sure there are no inadequacies.
3. notify supervisors on any damages, deficits and disturbances.
Waiter
Hotel Duo
Country: Czech Republic
June 2022 -Present
Jobs descriptions:
● welcoming and seating guests, taking guest orders, communicating them effectively to the
kitchen and in addition, memorising the menu and offering recommendations to upsell
appetisers, desserts, or drinks.
● Offer welcome drinks and beverages.
● Fill water glasses and refill beverages.
● Suggest menu items when requested by the guest or customer.
● Ensure that the order is prepared according to the menu.
● Ensure the quality and quantity before serving.
● Serve meals and side dishes.
● Ensure that continued service is managed during the meal.
● Keep a constant eye on the table to gauge needs and fulfil them immediately.
● Clear tables and clean tabletops.
● Change tablecloths and clear dishes and flatware.
Contact Tracer
July 2021 to April 2022
Department of Local Government City of Valenzuela, Philippines Jobs descriptions:
Jobs descriptions:
● Coordinating contact tracing efforts with supervisors and case investigators from the Local
Health Department.
● Conducting interviews in a professional manner that reflects emotional and cultural
awareness.
● Collecting and recording accurate information using Customer Relationship Management
(CRM) software. Calling newly diagnosed patients to trace individuals they had contact with
and determining exposure. Interviewing traced contacts, assessing symptoms, and referring
them for testing. Providing contacts with regulated information on isolation and quarantine
procedures.
● Collaborating with designated local authorities in supporting the isolation and quarantine of
individuals.
● Maintaining ongoing virtual communication to monitor symptoms.
● Facilitating health checks and tests, as well as referring contacts to available community
resources.
Waiter
Country: Saudi Arabia
November 2016- December 2018
Jobs descriptions:
Provide excellent customer services.
Always strive towards best customer satisfaction.
Greet customers and present menus.
Make suggestions based on their preferences.
Take and serve food/drinks orders.
Up-sell when appropriate.
Arrange table settings.
Always keep tables clean and tidy.
Check products for quality.
Deliver checks and collect payments.
Cooperate and communicate with all serving and kitchen staff.
Adhere to all relevant health department rules/regulations and all customer service
guidelines.
Waiter
Country: Doha Qatar
December 2012- November 2016
Jobs Descriptions:
Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
Introduces customers to the menu and announces daily or seasonal menu specials
Answers questions about menu items, ingredients, and pricing
Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or
memorising them
Passes customer orders along to kitchen staff for preparation
Prepares drinks and serves them to customers
Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
Ensures that customers are satisfied with their meals and processes orders for additional courses if
necessary
Removes used dishes, glasses, and flatware from tables
Prepares cheques and delivers them to customers
Processes cash and credit card payments and returns change to customers if necessary
Sets tables with dishes, glasses, and flatware and refills condiments
Maintains familiarity with menu items, specials, and restaurant information
Meets with managers and wait staff daily or regularly in order to learn about menu changes and
specials as well as discuss upcoming reservations and customers with special needs.
BASIC INFORMATION
Height (cm) Weight
62,6 75 kg
Languages spoken: English, basic Arabic and basic Chinese.
Basic Skills: Self-motivated, leadership, communication and hardworking.
CHARACTER REFERENCES
JELLY PILANTE
Address: Zulamar Saloon, peridox st. comp 2 balubaran, Valenzuela City Metro Manila., Philippines
ROWENA MACABATE
Address: Brgy. Mataphao., New Washington, Aklan Philippines
EDUCATIONAL ATTAINMENT
SCHOOL
June 1996 to March 2000 AKLAN COLLEGE (Aklan Catholic College)
Graduated high school/College bachelor’s degree
Course: Bachelor in Secondary Education
Major in English
June 2008- January 2009 LIFELINE INTERNATIONAL SCHOOL
Graduates Vocational Diploma
Course: Caregiver
December 23, 2019 January 2020 OUR LADY OF FATIMA
Course: Bread and pastry productions
LICENCES CERTIFICATIONS
December 23, 2019 Bread and pastry productions NC11
November 14, 2019 Housekeeping NC11
June 28, 2019 Domestic Work NC11
TRAININGS SEMINARS ATTENDED
July 15, 2005 English Proficiency MTC Manila
June 10, 2005 Hotel And Restaurant Services MTC Manila
I hereby certify that the above given data are true and correct to the best of my knowledge and
belief.
GEREY P. MACABATE
Contact this candidate