Customer Service Manager

CINTHYA CRUZ HERNANDEZ

**** *. **** *****, **** Az. 85209

Home: 623-***-**** — Cell: 623-***-****

***************@*******.***

PROFESSIONAL

SUMMARY I am a dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. High experience in team leadership. Background includes cooking and preparation.

SKILLS

● Customer Service

● Cash handling expert

● Credit card processing

● Quick learner

● Trusted key holder

● Food regulation compliance

● Kitchen management

● Service Management

● Committed team player

● Cook

WORK HISTORY

02/08/2004 to 8/12/2010 Service Manager

Chipotle Mexican Grill

● Resolve customer complaints regarding food

service

● Do inventory every week, place food orders for

the following week and work on schedules

● Compile and balance cash receipts at the end of

the day or shift

● Cooking on the grill chicken, steak also rice and all the meats

● Resolved customer questions, issues and

complaints

● Effectively communicated with team members to

maintain clearly defined expectations

10/23/2010 to 04/10/2013 Cook

Olive Garden

● Cooking at saute pan, also the window station

● Making sure every plate was serve with the best

quality

● Do inventory every day to know how much

preparation needed for the day

● Working as a team

04/20/2013 to 01/15/2020 Kitchen Manager

Grimaldi’s Pizzeria

● Training all the new people

● Distributed daily reports

● Food orders every other day, making sure don't

run out

● Schedules for BOH every week

● Assist with annual budget development

● Communicated with the team members, about the

expectation of the quality for the service and food 05/24/2021 to 11/03/2023 Kitchen Manager Assistant Hash Kitchen

● Working as a team

● Daily reports

● Food orders

● Making sure that the quality of the food and

service is the best

● Do inventory every week

● Assist with control over time and food cost

● Cooking every station grill, eggs, burgers,

pancakes, fryer, expo and prep station

EDUCATION

1999 High School Diploma

Escuela Preparatoria Hidalgo - Veracruz, México

2004 Centro de Estudios Gestalt

Licenciada en Diseño y Mercadotecnia.

( Degree in Design and marketing ) Veracruz, Mexico. 2021 Rio Salado Community College

Adult Education VLA English Program

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