Project Management Scrum Master

MADELINE J. KIELY-ENG, M.S., M.L.I.S., CRM

** ****** ****, ********* *******, New York 11001

Personal Cell: 718-***-**** – *********@*****.***

TECHNICAL SKILLS: https://www.linkedin.com/in/madeline-j-kiely-eng-m-s-m-l-i-s-crm-659ba8149/

Program & Project Management/Business Analysis (PM/BA) Evaluation, Development/Transformation {E2E}, Audit/Assurance & Vendor Sourcing/Contracts Negotiator as part of Legal, Compliance and Risk Cross-functional Teams and building new digital collaboration workspaces in SharePoint & MS Teams

Have utilized Agile & CMMI (Carnegie Mellon) Methodologies/Certified Scrum Master (CSM) Candidate

Thorough experiential understanding of Functional and Control Areas in Academic, Financial Services (Banking/Capital Markets/Fixed Income, Online Trading & Clearance, Credit Ratings & Life, Health & Disability/Property Casualty Insurance & Reinsurance [FGIC]), Manufacturing, Pharmaceutical including Medical Devices (e.g. Daiichi Sankyo, Johnson & Johnson’s De Puy and Merck) Retail, Telecommunications (including Internet and Mobile) & Public Utility Organizations

Expert in respect to SEC rule 17a-3, 17a-4, CFTC Rule 1.31 Compliance, and other US Financial (FINRA) Recordkeeping Regulations, e.g. Dodd–Frank Wall Street Reform and Consumer Protection Act. Also Managed Moody’s Municipal Bond Information Center for nearly four years.

Management/Supervision of large and small staff environments, including 24/7/365

Skilled PM/BA in respect to Software Development Life Cycle (SDLC) & Business Process Reengineering

Knowledge/Records/Archives Management and Data/Information Governance Tools: Data Analysis, Gap Analysis via Focus Groups & Surveys for Maturity Modeling & Taxonomy/Records Classification/Retention Schemes/Schedules Development, Facilitation/User Acceptance Testing (UAT), Vendor/Contract Management, User Interface Design & Mock-Up, Training, Mentoring, Auditing, Reporting & Mitigation in cross-functional project management activities; which included an enterprise’s email systems/vaults, e.g. Lotus Notes, MS Outlook & Office 365, as well as Data Migration to the Cloud (AWS Canon & MS Azure Avis).

Knowledge/Records/Archives Management, Data/Information Governance Tools & PM/BA Software: Accutrac, Alfresco, Cloud Data Lakes (AWS & HP), Collibra, Documentum, Experian, HP Autonomy and its suite of applications [Digital Safe (formerly known as Zantaz), ALH, ECA & Supervisor], Experian, Google Suite’s Docs & Sheets, Hadoop, Informatica, IBM/Filenet, IBM/PSS Atlas, JIRA, LegalKEY, Microsoft Office (Excel, Power BI, Project, Visio (business process flow mapping), et.al), MS Azure, OpenText RM, PeopleSoft (familiarity with Workday as well), Precisely/Infogix, SharePoint, SmartSheet, SQL, Survey Platforms (e.g., Moritz & Survey Monkey) Tableau and VeevaVault; including current Metadata, and other Data Structure Schemes and Standards.

Key Performance Indicator (KPI) / Data Map Survey Development for RIM & IG Program Elements

Litigation Readiness: Discovery and Legal Hold Administration (Notification & Tracking)

PROFESSIONAL EXPERIENCE:

Bank of America (BofA) – Project Manager II October 2022 to Present

Hired by ICONMA, LLC on a W2 basis to support BofA’s Private Bank (PB) address Global Records Management (GRM) issues that span PB from initiation through completion, including:

a)Developing project plans to achieve desired outcomes; assembling and managing working groups to meet required milestones; preparing documentation for tracking, monitoring, and escalating risks related to the project; assisting in the execution of governance routines; coordinating with various business, technology, and operations partners to execute on the project deliverables.

b)Conducting Gap Analysis/Maturity Modeling of its Business Records/Data/Information, coupled with

c)Playbooking remediation of any potential shortcomings of its GRM Program’s P&P’s and Practices, while

d)Developing a Taxonomy to support the PB’s GRM Records Retention Schedule’s subset of Records Retention Codes and

e)Serving as the SME on a Project with a mandate to automate Defensible Disposition within the PB’s System of Record.

Charter Communications - Project Manager II (MSO, MACD, CSG, ACP) - May to Sept 2022

Hired by Rose Intl. on a W2 basis to support Credit Services’ Portfolio of Strategic Revenue Mngt Systems (RMS) Initiatives in which the utilization, protection and updating of PIM & MDM enterprise-wide data sources are the fundamental elements at the heart of each project. Expert knowledge of Experian & Precisely/Infogix.

Scotiabank September 2021 to January 2022

Business Analyst, Records Management / Information Governance (Short-Term Contract)

Hired by SGA, Inc. on a W2 basis to support their premier client’s completion of the establishment of a Best Practices Records Management / Information Governance Program for its Global Banking & Markets Division, which included development of Quality Assurance (QA) & Analysis questions for KPI RIM Surveys.

Avis Budget Group (ABG) May 2021 to July 2021

Enterprise-wide Records & Information Manager (Short-Term Contract)

Hired by Yorkson Legal on a W2 basis to support their premier client, ABG, fully reestablish post-COVID its Legal Compliance based Global Records & Information Management Program, with a particular focus on revising its enterprise-wide, multi-lingual Records Retention Schedule and data migration to HPE GreenLake.

Merck & Co., Inc. -- Long-Term Contract Cut Short when J&J beat Merck to Market with Covid Vax. -- Nov 2020 to Feb 2021

Project Manager / Business Analyst, Permissions & Copyright Clearance

Hired by NTT Data on a W2 basis to establish a compliant acquisition and documentation of Permissions for Use Program, which included engaging with lead authors presenting at Medical Congresses throughout the year, while also handling Copyright Clearance requests for its client’s Global Scientific Content (GSC) and Global Scientific Training (GST) Divisions.

Canon USA May 2016 to July 2020

Corporate & Legal Records Program Advisor - Project & Program Manager/Business Analyst (PM/BA)

Recruited originally as a Consultant by Engage Partners, and then made permanent in October 2016, to assess, manage and evolve the firm’s Records Management & Information Governance Program, which includes the formal training of Associates and Chairing the Records Management & Information Governance Steering Committee Meetings each Quarter. Migration to MS 365 & AWS Cloud as well.

TD Ameritrade (TDA), Micro Strategies, Inc., & Paloma Partners November 2012 to May 2016

Periodic Contract-based: Program Manager/Business Analyst (PM/BA) Consultant/Contractor

Retained by TDA on a consultative basis to facilitate, audit and/or assess ad hoc responses to Regulatory or Legal Inquiries along with any potentially associated Vendor Management issues; though none ever arose.

Micro Strategies (MSI) – Retained on a consultative basis to function as this firm’s Records Management/Information Governance Subject Matter Expert.

Paloma Partners Management Company (PPMC) on behalf of MSI -- Retained by MSI to facilitate the customization and implementation of HP Worksite Records Manager for its client, PPMC, a Top-Tier Global Hedge Fund Management firm. This HP/Autonomy integrated solution provides comprehensive governance solutions for all Business Records – Unstructured, Structured, Hybrid and Physical – throughout their Information Lifecycle.

BNP Paribas October 2014 to June 2015

PM/BA Records Management and Data Governance (RM & DG) SME (Consultant)

Recruited by Galen Technology to perform Gap Analysis and Road Mapping for the establishment of a Best Practices RM & DG Program. Additionally, as a member of CIB’s IT, I wrote CMMI-based Functional Specifications for various projects relating to the testing, upgrade, audit and management of HP-Autonomy and its suite of applications: Digital Safe, ALH, ECA and S6.

Deutsche Bank Securities, Inc. January 2014 to June 2014

PM/BA Records Management and Data Governance (RM & DG) SME (Consultant)

Recruited via Enable IT to manage a data/information governance project in which I was tasked with developing a “Playbook” (a.k.a. Data Mapping and Road Mapping) for use in responding to all requests for eRecords (Unstructured, Structured & Hybrid) from Regulators and Legal Entities in respect to the Bank’s Swap Derivative Trade Executions, with a special focus on the relatively new (at the time) Dodd-Frank, Title VII, records retention and retrieval requirements, including digital voice recordings, utilizing Hadoop and Informatica.

TD Ameritrade (TDA) 2010 – 2012

Head, Records Management Organization (RMO) & Senior Manager, Records

Recruited to establish, automate utilizing Proof of Concept (PoC) and Proof of Technology (PoT) along with test an Enterprise-wide Best Practices, Media-Agnostic, Records, and Information Management (RIM) Program and head the Records Management Organization (RMO) for this premier Discount Brokerage Services firm.

Designed TDA’s RIM Program to support two primary strategic initiatives: Record Retention/Disposition including Data Classification (i.e., Confidential, Intellectual Property {IP}, Private, as well as Restricted) and Litigation Readiness (Legal Holds & eDiscovery).

Key Program components included, but were not limited to, the creation of an ESI Data Map, the establishment of ISO 15489 documentation in the form of a newly developed Policy & Procedures (P&P) Manual (including Roles & Responsibilities, Quality Assurance (QA), et. al) the conversion of a Records Retention Schedule (RRS) with a Departmental view, to one with a Business Function-based “Big Bucket” view with all Official Retention Conclusions supported by Legal Citations, the development of an RMO Intranet Site, and Associate Training & Certification Modules.

From a RIM perspective, directed TDA’s IT Administrators with the firm’s Electronic Communication (EC) systems – Zantaz and Electronic Vault – as well as participated in Hadoop-based Big Data Mining projects, the identification/selection of a secure FTP solution, while simplifying, yet enhancing, the firm’s RIM-related internal audit controls.

Major accomplishments included Project Management of the selection, customization and implementation of fully integrated forensic technological solutions to automate ECM/RIM-related work processes (IBM/PSS & PeopleSoft), resolution of a Category Three (Cat 3) Contamination, from Mitigation to Lessons Learned and negotiation with, and management of, all RIM-related Third Party Vendors and Consultants.

Expert knowledge of SEC 17a-3, SEC 17a-4, Investment Advisors Act 204-2, Gramm-Leach-Bliley, Sarbanes-Oxley and most recently, the Dodd-Frank Act.

Partnered with attorneys at Baker & McKenzie and Morgan Lewis on International Legal Research projects while affiliated with Iron Mountain Consulting Services.

Iron Mountain, Inc. Senior Consultant, Consulting Services 2006 – 2110

Special Note: Assigned clients included but were not limited to Daiichi Sankyo, Johnson & Johnson’s DePuy, Con Edison and Indian Point Nuclear Power Plant based in NYS, Hartford Ins Group, New York Life, et.al.

As a member of Iron Mountain Consulting Services’ (IMCS) elite team of professionals, served the firm’s global Fortune 500 customers’ Information Lifecycle Governance needs and requirements in a client-facing role, which ran the gamut from Business Development, to Kick-off, through to the completion of all milestones associated with the nature and scope of each engagement; be it Program Development, Legal Refresher, Transformation, Audit or Maintenance.

In this role, responsible for all elements associated with the development of Best Practices Records and Information Management (RIM) Programs that would insure the effective capture, classification and storage of corporate records -- both electronic and hard copy -- to facilitate efficient and secure access to information supporting corporate accountability, and the preservation of the integrity of an organization’s records.

This work included the following components: Gap Analysis and the conduction of Records & File Plan Surveys, to create, refresh or transform, an organization’s Records Classification Schemes and their associated Records Retention & Disposition Schedules, which includes both Domestic as well as International Legal Research, ISO 15489 documentation (P&P’s) and Training programs.

This work ultimately led to the implementation and support of Electronic Document Management Systems (EDMS) such as Accutrac, IBM Filenet, LegalKey, ECM Documentum, OpenText Records Manager, as well as e-Discovery project readiness, which includes the application and lifting of Litigation Holds and Data Mapping for Iron Mountain’s Premier, enterprise-wide clients in all Verticals.

Long Island University (LIU) 2003 – 2006

Director/Professor, The Palmer School of Library, and Information Science: Westchester

Solely responsible for this campus’ program development and scheduling, graduate student advisement, strategic & budgetary planning, marketing/outreach, New Adjunct Instructor and Student orientations and training.

Additionally, taught the following courses each school year: Business Sources & Services, Managing Libraries/Info Centers and Archives, Special Libraries, as well as all Internships.

The WGC accounted for nearly one third of the total enrollment for LIU’s Palmer Graduate School and 25% of all the WGC-based programs.

Net revenue accrued in 2.5 years exceeded two million dollars.

Deutsche Bank Securities, Inc. 2000 – 2003

Vice President, Head of Research, The Americas – Business Information Services

Was solely responsible for the direction of primary and secondary, real, and non-real time Market Data source research, records, and services supporting all the firm’s business units throughout the Americas.

This region of Deutsche Bank’s Business Information Services (BIS) consisted of six branch offices and (23) twenty-three research and document specialists which provided insight on companies, industries, markets, regulatory and economic trends to drive fact-based decision making. Also, assisted the Global Head of BIS in all aspects of administration, including bill payment/allocation, contract negotiation, product evaluation and training. Led several committees tasked with developing a Due Diligence Background Search Service, along with other departmental and divisional Intranets and a web-based management information system tracking all aspects of research requests executed within the center.

Worked with IT and global counterparts defining information architecture for BIS website and its eKnowledgebase, which included establishing Authority Lists to support consistent classification of Intellectual Property (IP) and web content.

The Tribune Company’s Newsday Director, Editorial Library 1998 – 2000 Directed eight business units which fell under the editorial library’s jurisdiction: Research/Reference Library, Photo/Graphics Archive, the Indexing, and Processing Group, a fee-based information service known as 2FINDOUT, Copyright Registration, Reprint Permissions, Contest Coordination and Tours. Supervised a staff of 35.

EDUCATION:

St. John’s University

Master of Library and Information Science (MLIS)

Certificate of Academic Excellence: 3.955 GPA

Long Island University (LIU)

Master of Science: Recreation Therapy & Adapted Physical Education (MS)

Graduated with Honors: 3.88 GPA -- Fellowship Program

Bachelor of Science: Physical Education (BS)

Graduated Summa Cum Laude – Who’s Who Award

Full Tuition and Fees Scholarship, Regent’s Scholarship, TAP Award, Long Island University’s Honors Program, Dean’s List throughout eight semesters, Optimates Society.

CERTIFICATIONS / PROFESSIONAL SOCIETIES / AWARDS:

The Institute for Certified Records Managers (ICRM): Active Status as an ICRM Certified Records Manager (CRM), and a Member of ICRM’s Strategic Alliance Committee since 2018 through 2020.

ARMA International (ARMA): Active Member.

CGOC (Compliance, Governance and Oversight Council): Active Member of its Strategic Alliance Committee since 2018.

New York State (NYS) Public Librarian’s Professional Certificate Number: 17067.

NYS Life, Accident & Health Insurance Agent & Broker Licenses #: LA/LB1411464.

Six Sigma Green Belt Certificate, Session 2013 & Lean Six Sigma Session 2014, Villanova University.

Awarded SLA’s Centers of Excellence Award, June 2002, for being fully operational on Thursday, September 13, 2001 in our New York Mid-town office, after Deutsche Bank Americas Headquarters were destroyed on Tuesday, September 11, 2001.

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