Pharmacy Technician Customer Service

Keith Tyree Brown

Address: **** ********* ***** **. ***** Charleston, SC 29418

Cell 843-***-****

Email: ****************@*****.***

Professional Summary

I Have effective sales, communication skills,leadership skills and data entry in time management. I am skilled in building customer rapport and cooperative relationships and creating a win-win situation in a fast paced and multi-task environment.I am self driven and motivated with results as a driven team player with the ability to lead

Skills

Certified Pharmacy Technician No. PHT. 53761

Pharmacy- Based Immunization Administration by (Pharmacy Technician) 01/26/21-01/26/24

ServSafe (ANSI) (CFP) Food Protection

Manager Certification No. 10029673,

Completion 5/2013

Management/Supervision

Hospitality/Restaurant Management

Bar/Beverage Management Nutrition

Work History

Pharmacy Technician 06/30/21-06/30/22

Pharmacy-Based Immunization Administration 01/26/21-01/26/24

I have successfully complete the APHA/WSU Pharmacy based immunization administration by pharmacy technician training program focusing on the skills associated with vaccine administration.

Customer Service Manager, 01/2018 to 01/2020

Wal-mart- Ladson,SC

. Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

. Reviewed repeated issue within operations and business management to solve problems and improve company outcomes

. Exceeded team goals and collaborated with Staff members to implement customer service initiatives.

. Assumed ownership over team productivity and managed workflow to meet exceed quality service goals.

.Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

. Resolved customer complaints while prioritizing customer satisfaction and loyalty.

. Increased customer retention by developing and offering unique discounts options while driving interest in new product lines

Head Department Service Manager, 03/2011 to 01/2018

McDonald- Summerville

. Conducted training and change management process to improve operations.

. Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

. Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.

. Hired and managed all kitchen staff

. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of Surfaces and equipment

. Limited portion sizes and used garnishes to control food cost.

. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

. Coordinated and organized all restaurant inventory.

Crew Member, 02/2007 to 03/2011

Burger King- James Island, SC

. Operated as a full-service food provider in an establishment by taking orders, preparing meals and collecting payments.

. Promoted customer loyalty by efficiently handling food and service complaints.

. Prepped food items for later use to save staff time during busy hours.

. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat businesses.

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