Field Technician Technical Support
Resume:
MNQOBI SIPHESIHLE
MTHEMBU
Kwa-Dlangezwa ****
***************@*****.***
English and IsiZulu
Code 10 (C1)
PERSONAL STATEMENT
I am a focused, result-driven, self-motivated, and enthusiastic professional. I am eager to exercise the knowledge obtained from my experience and gain technical skills in a challenging work environment while contributing to meet deadlines, and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects. More than capable of leading a team and thrive working in high pressure and challenging working environments. Naturally possess excellent interpersonal communication and negotiation skills, manage work relationships well and have the ability to influence decisions. PERSONAL INFORMATION
Driver’s License Code 8 (B)
EDUCATION
Diploma Information Technology Richfield Graduate Institute of Technology Office Administration National Certificate Level 2, 3 and Level 4 (Grade 12) Umfolozi College
EXPERIENCE
Senior IT Technician King Cetshwayo District Municipality December 2014 – Current
Create and manage user accounts (Active Directory),
Creating and managing email accounts (exchange Server ({windows environment}, GroupWise Server Linux environment}),
Maintaining user security accounts. Remote and onsite computer repairs,
Network connectivity and network access issues,
Control domain access,
Policy Changes,
Database backup and recovery,
Hardware, system software and application software installation, configuration, and support. 2
Technical Support Champion Chip (Comrades Marathon and Mandela day Marathon)
August 2014
Technical Support Champion Chip (Comrades Marathon and Mandela day Marathon)
May 2014 – June 2014
Deployment Engineer BHP Billiton – Global 1 Desktop Project June 2013 – November 2013
BHP Billiton Hillside – Rollout for laptops and desktops,
BHP Billiton Bayside – Rollout for laptops and desktops,
Worked with USMT,
Team skills.
Junior IT support Afican Arete
February 2013 – April 2013
Deployment Project of Computer to schools,
Setup Computers, Laptops and Smart Board projector. Junior IT Support Transnet Port Terminals Richards Bay July 2012 – August 2013
Active Directory Migration Project,
Audits,
Call Management,
Work Performance.
PROFESSIONAL DEVELOPMENT
Network Support Specialist Mega training
Comptia A+ (COMP001020476898)
3
ATTRIBUTES & COMPETENCIES
Research and Presentation skills
Self-motivated and team player
Installing and working with windows 10,11,
Server 2019
Making crossover and straight cables
Designing a network infrastructure
Installing and Configuring printers
Working in a group
Installing DNS, DHCP and configuring
Rest user password in Active Directory
Problem identification
Add Network printer
Setup email client to connect to server
Diagnostics
New Installations and Support
Hardware Exposure
Installing GroupWise Client
Resolve daily user problems related to their
Desktops and laptops by logging calls to
Helpdesk
Highly motivated and reliable
Strong analytical and problem-solving
skills
Report Writing skills and deadline
driven
Able to relate easily and effectively
with managers, clients and colleagues
Adaptive
Reliable
Proficient in Microsoft Office
Batho Pele Principles
Interpersonal skills
Professionalism
Administrative skills
Excellent communication
Work well under pressure
Planning and organizing
Working with VMware
Repairing a Desktop and a laptop
Problem identification
End User Support
REFERENCES
Mr. Ayanda Zungu
Manager Governance and Security
Mr. Thembinkosi Jele
Mr. Paul Alexander
Team Lead
BHP Billiton-Hillside& Bayside Phones
Contact this candidate