Customer Service Support

Ph#: 909-***-****

Gmail: **********@*****.***

SANDRA

ORTIZ

About

Detail-oriented and highly skilled customer service professional with over 9 years of experience in diverse industries. Seeking a remote customer service position to leverage exceptional communication skills, problem- solving abilities, and deep understanding of customer relationship management to contribute to company’s success

Experience

Customer Service Representative

Verizon

From 03-2023 to 06-2024

- Provided exemplary customer support

via phone, email, and chat.

- Resolved an average of 40 customer

inquiries per day with a 95% satisfaction

rate.

- Assisted in training new team members

and developed best practices for

improving efficiency.

Senior Customer Support Specialist

American Express

From 08-2021 to 01-2023

- Led a team of 5 customer service

representatives, ensuring consistent

delivery of high-quality service.

- Implemented a customer feedback

system that increased satisfaction

scores by 20% within 6 months.

- Acted as a liaison between

customers and product development

teams to address and resolve issues

promptly.

Education

Bachelor’s degree in communication

studies

University Of California

Riverside, California

2009-2013

Skills

- Excellent verbal and written communication skills

- Strong problem-solving and conflict resolution

abilities

- Ability to work effectively in a remote environment

- Time management and organizational skills

- Multitasking and prioritization skills

Customer Service Team Lead

Kaiser Permanente

From 02-2015 to 06-2021

- Managed escalated customer issues

and worked collaboratively across

departments to find solutions.

- Developed and conducted training

sessions on customer service

techniques and company policies.

- Analyzed customer service metrics

and implemented improvements that

reduced response times by 30%.

Contact this candidate