Customer Service Guest Experience
Resume:
Randall "Dominick" Burgoyne
Seattle, Washington 98122
602-***-**** • ************@*****.***
KEY SKILLS
Microsoft Office and related software
Event planning and operating
Retail and point of sales
Team leadership and coaching
Graphic design
Customer service and retention
EDUCATION
Mesa Community College
Completed credit hours: 28
Associates of Art
Disney’s Academic College Courses
Creativity and innovation
Marketing You
INTRODUCTION
Customer service and sales expert with a focus on guest experience and marketing design. Recognized for exceeding goals and driving return business. Excellent communication and teamwork skills, both as a part of a team and from a leadership role. Responsible and detail oriented
EXPERIENCE
SEATTLE PUPS AND HANDLERS
Ambassador / President September 2022 – Current
Attend and run virtual meetings to plan and operate LGBTQ focused educational, social, and fundraising events
Be the point of contact for partners, affiliates, and venues
Create promotional material for events and campaigns
GREAT DOG DAYCARE AND TRAINING
Daycare / Shop Staff October 2021 – April 2024
Care for and clean up after large groups of dogs
Assist guests with scheduling, checking in, and picking up their dogs
Record and log behavioural and health notices to be sent to staff and guests
STARBUCKS COFFEE COMPANY
Barista September 2019 - August 2021
Greeted and served hundreds of guests a day
Kept store cleaned, well stocked and ready for the next shift
GAMESTOP INC.
Senior Guest Advisor October 2017 – July 2019
Assisted guests with purchasing and recommending product to maximize guest experience and meet sales goals
Trained incoming associates on proper policies, procedures, and daily tasks
Closed the store; counted down tills, restocked inventory, and created deposits.
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