Human Resources Customer Service

William Dean

Cell: 954-***-****)

Email: *********@*****.***

Summary of Skills:

● Performs detailed work accurately

● Excellent interpersonal skills and communicating professionally

● Understands rules and regulations related to Human Resources and Benefits Administration

● Able to manage deadlines, work independently and effectively prioritize tasks

● Trustworthy with confidential information

● Highly motivated to provide excellent customer service Professional Experience:

Caregiving (Career Break) Ft. Lauderdale, FL 11/2021 - 03/2024 CEI Staffing Ft. Lauderdale, FL 06/2019 - 09/2021

Staffing Specialist( Hybrid)

● Collaborated with hiring managers to identify staffing needs.

● Defined recruitment criteria and determine which applicants are best qualified for positions.

● Sourced and screened candidates to make recommendations to hiring managers.

● Negotiated job offers and recommended salaries for candidates.

● Onboarded new hires and following up with clients as well as applicants.

● Ensured there is a pool of diverse candidates to equal opportunity and affirmative action goals. NEXTAFF of South Florida Ft. Lauderdale, FL 01/2019 - 06/2019 Staffing Coordinator (Temp)

● Assisted the HR department with hiring, training and onboarding new employees.

● Determined staffing shortfalls and report job vacancies and scheduling problems to Management.

● Confirmed staff details and working hours to ensure accurate employee compensation.

● Prepared work schedules and enforce compliance with company and industry labor requirements.

Crown Staffing Services Cypress Creek, FL 11/2013 - 11/2018 Senior Staffing Specialist/Asst. Branch Manager

● Developed and grew existing business while searching out new customers.

● Consulted with Managers regarding employee turnover, absenteeism and changes in work settings.

● Consulted with Managers for any requirements for job openings.

● Reviewed "Aging Reports" to ensure clients are current with paying invoices.

● Worked with and managed inside staff while developing them for the Branches successful profit goals.

● Assessed and interviewed candidates for available positions; and making referrals of well-qualified and skillful applicants to the respective Managers.

● Processed payroll hours and time sheets for weekly closing.

● Recorded data and furnished reports.

● Had daily interaction with clients to understand our customers’ needs for better services and job site visits to build a better relationship with our customers. Sun City Produce Pompano, FL 08/2013 - 11/2013

Human Resources Coordinator (Temp)

● Helped employees and their managers in performance and disciplinary matters.

● Proposed and developed a set of rules that would monitor the discipline and work performance of workers.

● Consulted with Project Managers for any requirements related with projects and prepared periodical announcements of required positions internal as well as external.

● Assessed and interviewed candidates for available positions.

● Made referrals of well-qualified and skillful applicants to the respective department managers. Silver Airways Ft. Lauderdale, FL 05/2013 - 08/2013 Recruitment Specialist (Temp)

● Reliable, organized, detailed oriented and worked well independently.

● Communicated and work well with employees and department management.

● Excellent telephone and interpersonal skills.

● Maintained and created job postings on various sites and assisted with recruiting needs.

● Assisted the Human Resource Director and Generalist with day-to-day clerical duties.

● Advised management and employees on questions or problems relating to Human Resources. Education:

Clark Atlanta University

B.A.- Business Administration - Management

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