Project Manager Management

Location:

Orlando, FL

Posted:

July 18, 2024

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Resume:

Laurence Kaplan

781-***-**** ***************@*****.***

http://www.linkedin.com/in/laurencefkaplan

SUMMARY:

Success follows those who are present and lead by example. I practice well-focused Agile and Waterfall project management skills and champion those along with strong servant leadership.

SKILLS AND APPLICATIONS:

Extensive Waterfall and Agile (SAFE) experience including SDLC, Scrum, Kanban, and Scrumban.

MS Project, JIRA, Confluence, Azure DevOps, MS Office (Excel, Power Point, SharePoint, Visio, Teams), Google Suite, ServiceNow, Salesforce, Clarity, Aha, Version One, Oracle, Rally, Slack, Zoom, WebEx.

Strong project management and proven leadership skills working with both on-shore and off-shore teams as a both an infrastructure and agile Project Manager.

Project sizes: $500K - $25M with various end-clients in the Healthcare, Financial, and Travel/Hospitality industry.

EXPERIENCE

Project Manager (UST Healthproof, Orlando, FL 3/23 – 6/24). Clients: Clover Healthcare, Blue Cross Blue Shield,

Managed $10M Billing, Membership Enrollment, and Broker Agent Portal projects for business partners and stakeholders in a service-oriented organization.

Managed software and data driven projects for client expectations concerning delivery and deadlines.

Initiated and managed IT rationalization projects for consolidation of data centers

Led change of efforts for shifts in priorities in a global environment operating from multiple locations and time zones.

Managed teams 3 teams and drove daily standups, issue tracking, requirements gathering, and solution sessions

Tracked RAID items in Excel and SharePoint

Developed and maintained budgets, project plans, KPl's, RAID logs, training material, estimates.

Created detailed project plans and timelines from Analysis/Discovery to Project Close-out

Drove daily stand-ups, weekly internal and external team meetings, and monthly executive portfolio reviews.

Managed project plans and financials including forecasts, actuals, project budget, time tracking, and resource allocations.

Project Manager (Judge Group, Tampa, FL 04/21 – 01/23). Clients: JP Morgan Chase, Realogy, Intellinet/NCR

Managed various large projects including JP Morgan’s Wallet Program (various JPMC end-clients) Realogy’s Broker Portal Data Migration, and Intellinet’s ServiceNow Implementation for NCR.

Leveraged Amazon Web Services (AWS) for data warehouse design, ETL operations and data mining.

Managed teams of developers comprised of local and offshore resources to reduce costs and meet deadlines.

Collaborated with leadership and project team members for Private Cloud, AWS Cloud, performance, maintainability and security.

Managed Application Transformation to Cloud (AT2C) projects, end-to-end, including assessments, budgets, closings, emergency management, disaster recovery procedures for system resiliency and business continuity.

Drove weekly stakeholder meetings, daily stand-ups, risk reviews, solution sessions, retrospectives, weekly status calls, executive reviews, capacity planning, sprint demos, sprint planning, and relevant ad hoc meetings.

Managed project plans, RAID logs, resource allocations, cost plans, project charter, scope documents, requirements documentation, and weekly status reports.

Held teams accountable and drive project deliverables to completion.

Reported weekly project status, risks, issues, decisions, project financials (actuals and forecasted).

Project Manager (SkyBridge Resources. Tampa, FL 08/20 – 11/20). Client: AVISPL

Backfilled a temporary PM and SM role to drive Phase 1 of AVISPL’s ServiceNow/Salesforce data migration.

Managed project artifacts (project plans, RAID logs, RACI charts, architecture diagrams, requirements, technical specs, meeting minutes, budget plan, resource allocations, test plans, deployment plan, change requests).

Captured meeting minutes, action items, decisions, and communicated to appropriate stakeholders.

Developed JIRA dashboards to track progress and risks

Provided coaching and applied best practices to ensure a high level of team collaboration and engagement.

Project Manager (TEWS Company, Orlando, FL 10/19 – 5/20). Clients: Hilton, Marriot

Managed $2M - $10M App Development and Infrastructure projects for Hilton and Marriot including Digital (Web/Mobile) Rewards Program enhancements, Internal enterprise software and network infrastructure upgrades.

Managed project repository in SharePoint including project plans, RAID logs, RACI charts, architecture diagrams, requirements, technical specs, meeting minutes, budget plan, resource allocations, test plans, deployment plan, change requests).

Scheduled and drove daily standups, sprint planning, sprint retrospectives, backlog grooming, sprint demos, capacity planning, cross-dependency planning, sprint reviews, and team breakout workshops for 2 pods.

Drove weekly and monthly stakeholder and executive review meetings.

Project Manager (SkyBridge Resources, Orlando, FL 04/19 – 10/19). Client: Wyndham

Managed a combination of both Agile and Waterfall projects ranging across Wyndham’s E-Commerce/Digital Web program and a Workday implementation.

Drove planning, requirements, design, build, testing, and implementation infrastructure projects

Captured meeting minutes, action items, decisions, and communicated to appropriate stakeholders.

Managed project financials (cost plans, resources allocations, and monthly actuals).

Drove weekly status reports and monthly executive reviews.

Managed RAID logs and worked with teams and leadership to remove/resolve impediments.

Project Manager (North Highland, Orlando, FL 04/18 – 04/19). Client: Disney

Managed $10M Digital Payments Program to enhance the My Disney app (IOS/Android/Mobile Web) and complete a Payments Gateway system migration and decommission of old system.

Plan and ran all scrum ceremonies: daily standups, retrospectives, sprint planning, backlog grooming, sprint demos, capacity planning, weekly project team status meetings.

Captured meeting minutes, action items, decisions, and communicated to appropriate stakeholders.

Coordinated across cross-functional teams within Disney’s Executive, IT, and PMO stakeholders to align on scope and approach.

Managed approved program/project through the lifecycle, including change requests, issues management, risk management, and status reporting.

Project Manager (Apex Systems, Tampa, FL 03/16 - 04/18). Client: DTCC

Managed 2 squads service as Scrum Master for a variety of AD projects including Oracle Cloud Migration, AWS Cloud Development, Cloud Transformation, and a Workday implementation.

Facilitated all Sprint Ceremonies including, daily standups, sprint planning, sprint reviews, retrospectives, backlog grooming with Product Owner, story point estimating with Dev/SME team, sprint capacity calculating, sprint release planning, burndown charts, and weekly status calls.

Captured meeting minutes, action items, decisions, and communicated to appropriate stakeholders.

Facilitated development and completion of squad charter, working agreements.

Provide weekly status reports to PMO and stakeholders and managed RAID log.

Technical Project Manager (CDI, Lake Buena Vista, FL 09/13 - 03/16). Client: Disney

Managed 3 squads in an Agile transformation environment for WD Parks and Resorts Technology across Disney Magical Express, Disneyworld, Disneyland, Disney Vacation Club, Disney Cruise Lines, and other Disney-related units.

Drove sprint ceremonies including sprint planning, working with Product Owner and backlog grooming, facilitating daily scrums, sprint retrospectives, and sprint reviews.

Communicate regularly with product owners, dev team, and stakeholders on a daily, weekly, and monthly basis to ensure a high level of success that aligned with Disney customer-centric expectations.

Captured meeting minutes, action items, decisions, and communicated to appropriate stakeholders.

Provide weekly status reports and updates to project team, leadership, stakeholders, and the PMO.

Collaborate with onshore and offshore resources to ensure tasks and deliverables are successfully completed.

Mitigate risk whenever possible and provide documentation of risk logs and plans.

Maintain high level of quality and service levels that exceeds Disney’s expectations.

MEMBERSHIPS and CERTIFICATIONS:

Scrum Alliance – Certified Scrum Master, 2018

Healthcare – Crohn’s & Colitis Foundation of America

Hospitality – Disney VoluntEARS

EDUCATION

University of Massachusetts, Boston, MA – Economics.

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