Business Analyst

Mansi Thanki

Cerritos, CA ***** • 562-***-**** • ************@*****.***

Summary

Experienced Lead Business Analyst with over 6 years of expertise in bridging business needs and product development in ecommerce and finance sectors. Guided comprehensive requirements gathering, facilitated UAT to reduce post-release defects by 60%, and drove strategic decisions that boosted sales by 35%. Proficient in market research, process optimization, and enhancing customer experiences, she aims to leverage her skills to lead an agile team and deliver impactful business outcomes.

Skills

System Analysis & Design, Agile Leadership, Problem solver, D365, MS Word, MS Excel, MS PowerPoint, SQL, Python, Data modeling, Azure Devops, MS SharePoint, Jira, Confluence, Process flows, Stakeholders Management, Communication Experience

YouDecor - Senior Business Analyst March 2023 - Present

● Conducted comprehensive market research utilizing quantitative and qualitative analysis to identify emerging trends, customer preferences, and market opportunities, informing strategic decisions that resulted in a 25% increase in market share.

● Led initiatives in operational excellence, optimizing processes across sales, logistics, and customer service to enhance efficiency by 45%, fostering a culture of continuous improvement.

● Drove strategic market expansion, analyze customer purchase patterns, and evaluate product performance through reporting analytics and dashboards leading to a 35% boost in sales within the first year.

● Leveraged advanced business processes like user journey mapping to enhance customer experience, resulting in a 30% increase in customer satisfaction scores and identifying key areas for improvement in service delivery and product offerings(e.g. smart home solutions).

Civix - Lead Business Analyst May 2017 - June 2022

● Championed the requirements analysis life cycle by engaging diverse groups of stakeholders, defining and refining complex business requirements through effective elicitation strategies, and facilitating informed decision-making for multi-dimensional projects while aligning the product roadmap with business goals.

● Defined project scope, performed feasibility and gap analysis using SWOT and developed meticulous specifications including business requirement documentation (BRD), business process maps (BPM), user stories, acceptance criteria, wireframes/mockups, flowcharts, and UML diagrams.

● Strategically utilized MS Excel for data analysis to pinpoint trends and patterns, and collaborated with business stakeholders to define key performance indicators (KPIs) and craft reports that deliver insights into business operations.

● Leveraged advanced SQL queries to extract and manipulate over 96,000 data rows from diverse sources, optimizing the sales funnel through detailed data analysis and segmentation.

● Spearheaded impactful user training programs, developed comprehensive documentation and training materials and facilitated user dialogues to address system enhancements, achieving a 95% user satisfaction rate and improved system adoption.

Education

Masters of Computer Science August 2015 - January 2017 Sacred Heart University, CT

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