Customer Service Representative
Resume:
Monique Jaspar
Sacramento, CA *****
*******.******@*****.***
************@*****.***
Dedicated Customer Service Professional with practiced interactive skills to deliver premium, enthusiastic and genuine hospitality. A true passion for making others feel welcomed and cared for. I am a proactive problem solver! Using my critical thinking and active listening skills to identify and resolve potential issues while providing a stellar experience for clients and customers. CUSTOMER SERVICE REPRESENTATIVE, 10+ years experience Authorized to work in the US for any employer
Work Experience
Cleaning Specialist
Owner/Operator-Sacramento, CA
Present
As the owner and operator of a cleaning business for over 9 years I provided detailed and proficient service. I managed my own scheduling, marketing my business to acquire clients. Communicating with potential clients to assess their needs and submit estimates. Create invoices and manage payments. Maintain a ledger, inventory, ordering of supplies based on projection in order to create the best revenue. When needing helpers, I interviewed, reviewed and selected. Kept record of hours and calculated payroll Gallery Host
Hyatt Place Sacramento/Rsvll-Roseville, CA
December 2022 to June 2023
Hour
Job Duties: Welcoming guests through the check-in process and providing them with exceptional service! Bartending, preparing items from a limited menu, issuing room keys and resolving guest issues while complying with all brand standards, policies and procedures. Operating POS, counting in/out register and using various professional kitchen appliances. I always operate with kindness and helpfulness. I’m professional but still fun!
Setting up reservations over the phone and in person. Maintaining inventory and cleanliness of lobby, bar area, kitchen and dining area. Multiple customer accommodations and accolades. IHSS Care Provider
Sacramento County, CA-Sacramento, CA
April 2021 to June 2023
Completed a range of services for disabled client,including but not limited to planning/preparing meals, light housework, shopping with for groceries and other household supplies, helping with scheduling and getting to appointments, assisting with forms and advocating health and minor business issues as well as providing companionship and conversation.
Temporary Zoning Administratio
Act 1 Sac County Planning-Sacramento, CA
Applied a wide range of clerical/operational support involving customer service, document preparation, filing and record keeping, and other regularly performed duties which support the function of an office operation.
Ad/Expedite Assistant
OfficeTeam (C&S Wholesale Grocer)-West Sacramento, CA Within large retail grocery chain I monitored/reviewed/reported various details regarding wholesale grocery buying/selling/ordering/storing/distributing/transporting. Maintained seasonal promotional projects (i.e. Christmas Merchandise) including the input & daily tracking of distributions & booking of incoming orders. Daily correspondence with internal buyers & outside merchandisers. Assist with special projects as needed. Maintain support for multiple functions to ensure operational efficiency Self Employed Cosmetologist/Manicurist/Hair Braider/Weaver Licensed Cosmetologist-Sacramento, CA
As an owner/ operator various skills transferred from past experience as well as learning to view business from a whole new perspective. Such as reading, understanding and following product instructions and manufacturer specifications to ensure client safety and satisfaction. Maintained scheduling and bookkeeping records. Including quarterly reports, general ledger, supply inventory and ordering. Enthusiastically developed rapport and provided service designed to meet each of my client's individual needs.
Customer Account Executive/Lead
Comcast Cable-Sacramento, CA
None Selected
Answered customer questions.Provide subject matter expertise for CustCare Agents with customer issues/questions/escalated calls. Use of proficient time management skills with the ability to work independently.
Customer Service Rep
Verizon Wireless-Rancho Cordova, CA
None Selected
Handled high volume of incoming customer calls, researched/resolved billing inquiries, explained products/services, prioritized daily follow-ups ensuring timely resolution. Evaluated customer concerns, resolved problems to the customer's satisfaction
Human Resources Clerk (Temp)
Ultimate Staffing (Unilab)-Sacramento, CA
None Selected
Maintained Multi-line phone for busy northern region personnel department of large laboratory. Assisted with the restructuring of the hiring, benefits, and auditing processes as the company was completing a merger with a larger entity.
Bartender/Server/Hostess/Barback/Busser
Coconut Grove Sports Bar & Grill-Sacramento, CA
Cajun Restaurant by day, popular night club by evening. I started as a host, seating guests during the lunch hour. Many would come from the office buildings and hotels nearby. I was clearing/bussing tables. Soon after I began taking orders and eventually I was also making the cocktails as well. I also filled the ice well, stocked liquors, fruits and adjusted the taps etc. I often did dishes, stored and dated food items, swept, mopped and participated in counting out drawers and closing the bar. Bar Cook
The XO Lounge-Sacramento, CA
As an independent contractor (Current Food Handlers Cert ID 2022b3812338) Prepared all food items to order, following standard recipes and procedures within specified time limits. Managed cash and credit card payments; cash register skills and reporting of receipts. Kitchen management with 2 employees.
ILS Facilitator DSP
On My Own Independent Living Services-Sacramento, CA Provide one-to-one support and instruction to adults with developmental disabilities who have requested services to increase or maintain independence. Create and maintain a work schedule that meets the needs of each client on the caseload. Maintain frequent communication with others who are involved with clients. Including but not limited to service coordinators and medical professionals. Maintain written records of services provided and clients' progress. Education
Vocational School Certificate in CalJOBS Education, CA post secondary school/training
Skills
• Additional Comments
• General Ledger Accounting
• Microsoft Excel
• Microsoft Office
• Clerical experience
• Customer service
• Cash register
• Bartending
• Nail care
• Microsoft Powerpoint
• Writing skills
• Budgeting
• Microsoft Outlook
• Organizational skills
• Microsoft Word
• Cash handling
• Fashion styling
• Retail sales
• Mobile applications
• Basic math
• Bookkeeping
• Procurement
• Call center
• Sales
• Computer skills
• English
• Communication skills
• Upselling
• Account management
• Marketing
• Management
• Sales support
• Food service
• Customer support
• Leadership
• Computer literacy
• Banking
• Technical sales
• Analysis skills
• Salesforce
• Purchasing
• Financial services
• Negotiation
• Time management
• Product demos
• Google Suite
• Customer relationship management
• Relationship management
• Automotive repair
• Data entry
• Training & development
• General ledger reconciliation
• Phone etiquette
• Hotel experience
• Forecasting
• Proofreading
• Adobe Acrobat
• Microsoft Publisher
• Recruiting
• Talent acquisition
• Human resources
• Microsoft Publisher
• Cosmetology
• Social media management
• POS
• Proofreading
• Adobe Acrobat
• Administrative experience
• Typing
• Working with people with disabilities
• Google Docs
• Office experience
• Driving
• Social work
• Computer management
• School experience
• Cooking
• Food preparation
• Supervising experience
• Word processing
• Interviewing
• First aid
Certifications and Licenses
Cosmetology License
Food Handler Certification
Driver's License
October 2023 to September 2028
Non-CDL Class C
September 1994 to September 2028
CPR Certification
First Aid Certification
March 2024 to Present
ServSafe
Assessments
Verbal communication — Proficient
March 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
March 2024
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
March 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Recruiting — Proficient
March 2024
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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