Customer Service Representative
Resume:
KATHY MOORE
Union City, GA *****
**************@*******.***
Profile
Dedicated customer service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients and or customers. Adept at handling a wide range of contact methods while accurately documenting customers and clients issues and providing first class service with every interaction. Hardworking, and ready to join my next team.
Employment History
Security Officer – Customer Service Representative
Garda World Fairburn, GA
December 2023 to July 2024
Security Officer – Customer Service Representative Fairburn, GA
Allied Universal
February 2023 to December 2023
Providing excellent customer service to everyone I encounter is my top priority.
Utilize various security tools to perform inspections.
Respond to critical situations calmly and professionally.
Conduct regular vehicle exterior patrols.
Conduct various interior/exterior foot patrols.
Communicate with fellow officers via handheld radio.
Customer Services Representative Union City, GA
Access Staffing Agency
August 2022 to February 2023
Coordinated workload allocation among warehouse workers, material handlers, and drivers.
Prepared work orders and resolved discrepancies as needed.
Allocated and researched inventory for orders.
Entered data for inbound and/or outbound fright into the Warehouse Management System (WMS) and created bills of lading (BOLs)
Customer Services Representative (Remote) Las Vegas, NV
STS Staffing & Temporary Services
May 2020 to January 2021
Customer Services Representative Las Vegas, NV
Alorica
December 2018 to April 2020
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalated situations involving dissatisfied customers offering patient assistance and support.
Reviewed customer or client accounts, provided updates and information about billing, shipping, warranties and other account items.
Called customers to alert them of their options to pick up or a redeliver of packages.
Customer Services Representative Union City, GA
Amazon Fulfillment Center
December 2015 to November 2018
Examined incoming shipments, records damaged items, records shortages, and corresponds with customer services to rectify and notify customer of damages and shortages.
Maintained inventory of shipping materials and supplies.
Scheduled large shipments and planned logistics to ensure that there was sufficient storage space for incoming items and staff on hand to manage the shipments.
Customer Services Representative Cleveland, Ohio
Cleveland Clinic Foundation
August 2000 to December 2015
Performed a variety of administrative, secretarial, and clerical duties, which directly supported patient care and practiced personnel in the overall operation of the practice with only limited supervision and direction.
Performed a variety of administrative, secretarial, and clerical duties, which directly supported patients’ care
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