Customer Service Specialist

Tsega Gebremarkos

Deme

Customer service specialist with 8

+years of experience in Banking

Industry .

Personal details

Tsega Gebremarkos Deme

********@*****.***

+251*********

Addis Ababa,Ethiopia Addis

Ababa

April 19, 1992

Addis Ababa

146520

Female

Ethiopian

Divorced

Skills

Communication

Problem solving

Leadership

Time Manageme

Decision Making

Education

Masters Degree in project management Sep 2020 - Aug 2022 Yardstick international College, Addis Ababa

Result-orientated project team member with 10 years of experience covering project and product management including developing, implementing and supporting complex infrastructures for fast growing startups. A fast and eager learner, I am detail oriented and adapt to changing project requirements quickly to meet business goals.

Bachelor Degree in Marketing Management Jul 2013 - Sep 2017 Admas University, Addis Ababa

works to ensure a company is profitable by gaining new customers, expanding a customer base, building a company’s reputation, and improving customer interactions.

Employment

Cutomer service officer Mar 2013 - Dec 2015

Commercial Bank of Ethiopia, Addis Ababa

I have been assigned in different duties and responsibilities such as Acting senior Branch Controller.

E-Banking customer development officer Mar 2016 - Aug 2020 Wegagen Bank S.C, Addis Ababa

we offer speedier, quicker and dependable services to the customers for which they may be relatively satisfied than that of manual system of banking. E- banking system not only generates latest viable return, it can get its better dealings with customers.

Senior Customer Service officer Jul 2020 - Jan 2022 Nib International Bank S.C, Addis Ababa

I was responsible for analysing and planning overall customer service excellence, developing and reviewing process review and implementing customer service process review initiatives.

KYC officer Jan 2022 - Present

Nib International Bank S.C, Addis Ababa

I am Reviewing and verifying the identity of customers. Assessing the risk of money laundering and illegal activities.Making recommendations for further action if necessary.

References

Mulugeta beyene

Bank of South Sudan, Sudan

+211-**-***-****

Shimelis Hailu

Nib International Bank S.c, Addis Ababa

+251**-***-****

Languages

English

Amharic

Hobbies

Reading

Travel

Swimming

Cooking

Blogging

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