Medical Records Front Office
Resume:
LaNita Michelle Wilson
Miami, Florida 33142
******************@*****.***
Objective: To obtain a challenging position where I may utilize my education and skills to assist in efficient company growth as well as incorporating my goals and achieving professional growth and development.
Work Experience:
01/2022 – Present Memorial Healthcare System
HRSS Onboarding
Responsible for onboarding all new hires; inclusive of I-9 verification and other documents as required by the position. Utilizes applicant tracking system and talent management to perform searches, record data and finalize processes. Audits new hire files and computer entries to ensure accuracy.
07/2023 Patient Liaison Human Relations Emergency Department
Serves as a liaison between patients, guests, and staff by responding to information inquiries, concerns, and complaints while demonstrating a commitment to service excellence. Monitor surveys and reviews to respond to patient concerns. Implemented safe phrase. Assist in administrative support for leaders.
Assist bereaved families, Member of Patient Family Advisory Council
Member of the bereavement committee.
03/2020 – 01/2022 All Medical Personnel
Medical Records
Agency assignments to various medical facilities. Responsibilities are inclusive of front office duties including answering phone, making appointments, checking in patients, sending medical records to patients or their circle of care, also fulfilling request for medical records from attorneys or insurance companies. Assignments require familiarity with many EHR systems and computer programs.
11/2020 – 04/2021 MMC Group
Patient Service Rep
Provide well defined service to patient, providers, and caregivers. Worked interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries and help coordinate access to therapies through the patient’s healthcare provider. Agency assignment.
08/18 – 02/2019 Surterra Wellness
Wellness Coordinator
Responsible for high quality patient customer service, retrieving patient information from the Compassionate Use Registry, maintaining confidential and HIPAA compliant paperwork, and overall upkeep. Maintain accurate records of patients’ identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient inquiries. Record, arrange, and package patient orders. Maintain an organized and clean environment and facility appearance.
06/2017 - 07/2018 Ciox Health
Field Technician Record Retrieval
Report to various physician offices, as assigned, to retrieve medical records that are requested from insurance providers. Following HIPPA requirements to ensure all information remains confidential and the medical record is sent timely and efficiently.
08/2012 – 05/2017 Baptist Health South Florida
Health Records Compliance Analyst II
Perform final analysis of medical records verifying that assigned deficiencies have been resolved by all physicians for complete and accurate medical records. Ensure the presence of defined critical documents and completion of medical records according to Medical Staff Rules and Regulations, The Joint Commission and CMS standards for BHSF facilities.
02/10 - 08/12 Academic Allergy and Asthma Center of South Florida
Clinical Experience, Medical Biller and Insurance Coordinator,
Duties included medical billing; insurance verification; collections; maintaining medical records; Scheduling appointments; payment posting; and front and back office clerical administration.
Organizations:
Vice President Two Hearts We Care
This is a service-based organization where the focus is on education the community to be proactive with health screenings. We also support other nonprofit organizations with assisting with Blood Pressure and Glucose check. and providing information on how to obtain needed services.
Education:
Med Vance Institute Medical Billing and Coding, Graduated February 2010
High School Diploma
Lean Yellow Belt
Notary Public
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