Customer Service Delivery Driver

Daniel Willis 602-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced mechanic with demonstrated history of diagnosing and troubleshooting vehicles issues

Certificated in auto motive circuit wiring diagrams

Strength in time management, punctuality and work ethic

Proven record of exemplary customer service

WORK EXPERIENCE

Installer

June 2023- March 2024

Drake Equipment

Phoenix, AZ

• Installed various work truck accessories according to customer requests and needs

• Appropriately diagnose electric problems

• Replace and Repair defective equipment under warranty.

• Operated a forklift daily in a warehouse setting

• Regularly delivered pre-order and P.O.S. merchandise to customers around the Phoenix area.

Delivery Driver February 2023- May 2023

Peddler’s Son Phoenix, AZ

Transported produce on daily routes on or ahead of schedule-

Promoted to Customer Escalations Representative by retaining customer accounts through providing exemplary customer service

Demonstrated attention to detail through daily inspections of produce to ensure products were ready for customers Conducted pre and post trip inspections of company vehicles according to department of transport regulations Exceeded company expectations by completing three times the amount of routes on a daily basis

Saved company time by maintaining company vehicles when issues arose

Maintenance June 2014 – January 2023

ACI Phoenix, AZ

Diagnosed electrical failures to identify route of problem and research best ways to remedy

Maintained and troubleshot maintenance issues for electrical appliances used in the government buildings Collaborated with a team 8 to address issues among peers and resolve any conflicts that arose

CDL Driver/Trainer December 2009- June 2014

Stevens Transport/CRST Dallas, TX/Fontana, CA

Met company expectations by delivering on or ahead of schedule

Demonstrated safety record by following all Federal Motor Carrier Safety Regulations (FMCSA) resulting in no points or citations in driving career

Conducted pre and post trip inspections to ensure safety of vehicle and freight

• Utilized GPS and paper mapping devices to plan the quickest and safest route to delivery locations

Research & Development 2004-2009

Vantage Mobility International Phoenix, AZ

Investigated reoccurring product failures by visiting customers personally, interviewing customers and creating action plan to resolve issues

Met with engineers to create a bulletin for change in production line based off customer interviews and interactions

Read wiring diagrams to diagnose electrical problems in vans in order to fix in a timely manner Created new action plans to convert new models of vans into mobility vehicles that met all federal and state safety regulations

EDUCATION

High School Diploma

Centennial High School Peoria, AZ

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