Customer Service Human Resources

OLIVIA J. MARTINEZ

Riverside, CA *****

(***) ***- 7158 ******.************@*****.***

www.linkedin.com/in/olivia-martinez-780739b5

PROFESSIONAL SUMMARY

Retail Management Professional leveraging 10+ years of proven experience in retail operations, staff management, and project coordination. Adept at overseeing teams of 50+ in dynamic, fast-paced environments. Possess a comprehensive background in customer service, retail sales, and warehousing. Managed equipment, assets, and facilities valued over $500k and executed budgets of over $100K that mitigated risk and ensured safety and quality. Career supported by a high school diploma.

·Customer Service

·Staff Management

·Project Coordination

·Process Improvement

·Quality Assurance

·Training & Development

·Coaching & Mentoring

·Interpersonal Communication

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Target Fontana, CA 2012 - Present

Food and Beverage Team Leader

Served as the lead supervisor for 50+ employees for all store functions to include training, professional development, promotions, evaluations, and human resources functions. Supervised Team’s daily workload and supportive logistics.

·Answerable for customer satisfaction and resolved hospitality and customer service issues as required; addressed and resolved minor customer complaints and concerns in an effective, customer supportive manner; attained an overall customer satisfaction rate of over 90%

·Led the Team in achieving sales goals for the Food and Beverage Department through positive guest engagement and work with outside vendors

·Planned transitions, revisions, update and executed sales plans, store product sampling, promotions, price change and adjustments, and promotional sales

Target Mira Loma, CA

Food and Beverage Team Leader

Served as the lead supervisor for 50+ employees for all store functions to include training, professional development, promotions, evaluations, and human resources functions. Supervised Team’s daily workload and supportive logistics. Managed organizational equipment valued in excess of $250K and executed a $10K training budget.

·Answerable for customer satisfaction and resolved hospitality and customer service issues as required; addressed and resolved minor customer complaints and concerns in an effective, customer supportive manner; attained an overall customer satisfaction rate of over 90%

·Led the Team in achieving sales goals for the Food and Beverage Department through positive guest engagement and work with outside vendors

·Planned transitions, revisions, update and executed sales plans, store product sampling, promotions, price change and adjustments, and promotional sales

·Onboarding, trained, and coached new team members; facilitated the promotion of 1 employee

Food and Beverage Team Leader Aliso Viejo, CA

Managed the workload of 50+ employees working an 8-hour store shift that became top in the district. Supervised Team schedules and daily workload, store section maintenance and cleanliness, operations, for all store functions to include training, professional development, promotions, evaluations, and human resources functions. Managed the upkeep and maintenance of organizational equipment, displays, and stock valued in excess of $500K.

·Assisted the Store Director with planning, executing, and achieving monthly labor and sales goals that relied on the efficient scheduling of staff and production

·Maintained store’s stock of materials, completed replenishment orders, checked invoices against charges and inventory received to ensure the best product was received and the store was billed appropriately, reconciled vendor accounts payable

·Trained, mentored, and developed new Team members; efforts led to the promotion of 2 hourly employees to Team Lead positions.

EDUCATION

High School Diploma El Toro High School

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

5 Year OSHA Food Certification Target

Contact this candidate